Austin Koch Mshrd Shrm-Cp Email & Phone Number

Berwyn, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

King Of Prussia, Pa

• Facilitated weekly payroll via HRIS Paychex, BambooHR, and Bullhorn for a per-diem healthcare workforce of 2,000+ active employees across the country, averaging between $250,000-$350,000 in weekly payroll expenses• Oversaw the transition of 1,100 subcontractors to employee status as a compliancy and consistency initiative• Founded and led cross-departmental cost & labor efficiency committee, resulting in a 65% decrease in overtime over a six-month period• Created and implemented payroll policy transitioning employees from biweekly to weekly payroll• Restructured processes, procedures, and materials for a comprehensive remote staff onboarding process leading to an increase in employee engagement

Glen Mills, Pa

• Primary customer-facing management role responsible for arbitrating and resolving customer issues and conflicts for a store performing $1.45million in weekly revenue• Assisted in the onboarding, training, and development of a diverse, multi-generational Front-End staff of approximately 200 customer service employees while directly supervising 40 of these employees• Managed storewide compliance with daily departmental closing, cleaning, and safety procedures• Reorganized, restructured, and administered cashier training procedures, resulting in a company-wide recognition of the store demonstrating the greatest improvement in cashiering efficiency• Authored and administered yearly employee performance management appraisals • Supported frontline workers through a large operations overhaul in response to the COVID-19 crisis

Blacksburg, Va

• Worked on a team of 30 Resident Advisors to implement and oversee organizational curriculum for the largest residence on campus of 1,100 full-time, first-year students• Fostered an environment of success, support, and personal development while directly supervising three separate first-year communities compromised of 25-40 first-year students• Utilized crisis/conflict management skills and diversity and inclusion training while providing on-call support for residents building-wide

Master Of Science - Ms, Human Resources Development

Certificate in Human Resources Leadership Villanova, PA

Bachelor Of Arts - Ba, Economics

Activities and Societies: Resident Advisor (2015-2018), First-Year Orientation Leader (2016), Class of 2018 Leadership Team Elections &.

Bachelor Of Science - Bs, Psychology

(Dual Degree) Minor in Medicine in Society Blacksburg, VA

High School Diploma

Activities and Societies: Class of 2014 Historian, Student Council Public Relations Officer, PASC Gold Leadership Conference, PASC.