Service Team Lead
May 2022 - Sep 2024
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Austin Falconer-West Email & Phone Number
Senior IT Support Specialist / Service Desk Team Lead
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 71%
Role
Senior IT Support Specialist / Service Desk Team Lead
Location
North Vancouver, British Columbia, Canada
Who is Austin Falconer-West? Overview
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Quick answer
Austin Falconer-West is listed as Senior IT Support Specialist / Service Desk Team Lead based in North Vancouver, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Austin Falconer-West.
Austin Falconer-West previously worked as Service Team Lead at Gauthier Business Technologies and Senior ICT Technician at Claratti. Austin Falconer-West holds Itil Foundations, Mctip Windows 7 Server Administration from Skillsoft.
Profile bio
About Austin Falconer-West
I am a switched on individual with great attention to detail who strives to succeed and impress. I like to learn and discover new things, and the way in which they work. This goes hand in hand with my capability to retain information very well, and pick up on processes quickly.I have spent the last 6 years working in the IT field, gaining knowledge and experience which has helped me excel in all aspects of services provided by an MSP.My most recent role of Service Desk Team Lead had me performing level 2/3 tasks, project management, and mentoring junior staff and interns.Combined with 7 years of experience working in a retail environment, and the last few in management: I have honed my skills when it comes to being well presented, having great phone manner, and being able to effectively communicate solutions to customers.I am both reliable and punctual, no task is too big or small, and I complete everything that is asked of me to the fullest.
7 roles
Austin Falconer-West work experience
A career timeline built from the work history available for this profile.
Senior Ict Technician
Jul 2020 - Feb 2022
Technical Account Manager
Storm Information Systems
Dec 2019 - Jul 2020
It & Health Informatics Scholarship - Intern
Telemed & Storm Information Systems
- Introduction to remote monitoring.
- Introduction to management of server infrastructure.
- Introduction to administration of Office 365 accounts and customer relations.
- Familiarisation with network diagrams and business applications.
- Introduction to telemedicine (RIS/PACS/EMR) and nuclear medicine sessions.
- Introduction to Scheduling and patient preparation
Apr 2019 - Dec 2019
Assistant Store Manager
- Managing a team, organising rosters and break times
- Receiving, invoicing and processing store orders and deliveries
- Providing quality customer service
- Conversing with customers and providing the right solutions to their inquiries
- Marketing top selling lines using initiative and understanding of our demographic
- Liaising With the area manager and relaying sensitive information about sales.
Nov 2014 - Dec 2018
Field Merchandiser
- Managing and maintaining in store displays for clients
- Completing Credit and Debit files, and relaying the sales information to head office
- Liaising with Department Managers to check that our goals are being met
- Conversing with customers and assisting in their choice of stock for different occasions
- Marketing top selling lines using initiative and understanding of our demographic
Dec 2010 - Nov 2014
Front End Supervisor
- Resolving customer issues and inquiries
- Managing a team, organising rosters and break times
- Providing quality customer service
- Processing Sales such as cash handling, including the POS and EFTPOS Functionality
- counting floats and spot checking tills
- Assisting other departments
Mar 2008 - Jan 2009
2 education records
Austin Falconer-West education
Itil Foundations, Mctip Windows 7 Server Administration
Skillsoft
Year 12 Diploma, Math, Computer Assisted Design, English, Biology, Music, Art.
Mindarie Senior College
FAQ
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Quick answers generated from the profile data available on this page.
What is Austin Falconer-West's role at their current company?
Austin Falconer-West is listed as Senior IT Support Specialist / Service Desk Team Lead.
Where is Austin Falconer-West based?
Austin Falconer-West is based in North Vancouver, British Columbia, Canada.
What companies has Austin Falconer-West worked for?
Austin Falconer-West has worked for Gauthier Business Technologies, Claratti, Storm Information Systems, Telemed & Storm Information Systems, and City Farmers.
How can I contact Austin Falconer-West?
You can use AeroLeads to view verified contact signals for Austin Falconer-West, including work email, phone, and LinkedIn data when available.
What schools did Austin Falconer-West attend?
Austin Falconer-West holds Itil Foundations, Mctip Windows 7 Server Administration from Skillsoft.
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