Austin Farley Email & Phone Number

Kent, WA, US

Worked with artists and other technical staff to setup and operate audio systems. Also at times worked as liaison between artists, venue staff, and other staff at event. Also filled in as security and stagehand during large events where an outside A/V company was contracted or when artists provided own sound/lighting tech. Troubleshooted issues regarding.

Longmont, CO, US

Administrated vCenter/Esxi Windows Server 2012-2022, network, phones, zoom, Duo MFA, O365 Dell Networking switches, Sonicwall, Ubiquiti Unifi Wifi. Worked on various projects include a phone migration from Dialpad to Zoom, low cost security camera solutions with Synology systems. Cut costs with various cloud providers by migrating and consolidating various.

Hanover, MD, US

Work with Field techs and assist with issues that need to be handled remotely or that they are unable to assist with due to time and travel constraints. Assisting with refreshing computers that need to be replaced by working with depot team and end users. Handle escalated issues from Service Desk team and assist users with various computer and network.

Hanover, MD, US

Adapted to being trained and working from home for this position due to the COVID-19 pandemic. Handled on average 15-25 support calls per day for locations across the US, Canada, and parts of South America, for ~20,000 employees. Assisted users with password resets and SSO issues in Active Directory across multiple domains, SAP, Oracle and Mainframe.

Longmont, CO, US

Supported 5 of the 6 offices in the US. Create new users in Google Apps, Hosted Exchange provider, Avaya IP Office phone system, Active Directory, and various in house custom built software solutions. Supporting aging hardware and working on a plan to move hardware to a newer platform. Worked with various departments to move to other software printing.

Worked with multiple clients and set up or monitored systems using Icinga or Nagios monitoring solutions. Responded to any alerts via monitoring software, pages, Applied Trust’s custom designed ticketing system, and email. Mainly worked inside a Linux terminal for resolving website issues, system updates, and reviewing potential security issues. Answered.

Longmont, CO, US

Set up Microsoft Deployment Tookit server on Server 2012. Supported over 700 Production and Office computers via on site or remote assistance with Go To Assist. Supported end users for issues ranging from homegrown software to various Windows, Office and networking issues to hardware and printing issues. Worked in MSSQL editing tables, creating and writing.

Set up Redmine Ticketing system for tracking of all customer computers. Created a Citrix VM server for in house use to manage security cameras and ticketing software. Worked with customers’ needs and budgets for home visits and business visits. Installed home and small business grade routers. Did virus cleanup, system optimization, and reinstalling.

Setup and Teardown, Work with various groups renting Auditorium for Sound, Lighting and Projection needs. Operated Sound and lighting boards, Set up queuing system for SFX and Music. Designed basic lighting shows for groups, Operated computer for projection needs.