Austin Fernando Email & Phone Number

Promoted from Customer Success Manager to help drive adoption of our new SaaS offering among new customers. I collaborated with leadership to help plan and implement onboarding and customer journeys.

Transitioned to role within the business unit with focus on improving gross revenue during transition period for company -Strong emphasis on account management/retention efforts. Reduced churn by 15% over 90 day period -Implemented outbound campaign with existing clients for upgrade opportunities, consistently adding new MRR to business unit during period when new account acquisition was paused

Greater San Diego Area

Partnering with the leadership team, I develop goals and business plans, and organize operations to ensure maximum productivity. I also facilitate training and provide constructive coaching and feedback to staff to deliver a sensational guest experience and optimize operations while boosting profits.Some highlights of my experience in this role include...+Built effective teams, providing coaching and feedback, to drive individual development and support company objectives; increased employee engagement and decrease turn-over rates.+Fostered an environment of continuous improvements, establishing best practices and promoting innovative ideas to raise the standard of excellence.+Recommended adjustments to gaps in internal processes; streamlined operations resulting in increased productivity and efficiency and reduced company costs.+Streamlined process across multiple departments, reducing overtime hours from 70 to 20 hours per month; and adjusted monthly spending, elevating profits by an additional $1000 per month.

Greater San Diego Area

Motivating and supporting students, I enhanced learning experiences and developed opportunities to promote student engagement. I also facilitated additional support services to improve connections and positively impact student learning environments.Some highlights of my experience in this role include…+Launched strategic marketing campaigns, built solid relationships, and networked through existing students to expand the class size from 8 to 18.+Promoted each student into higher class levels through utilization of effective teaching techniques.

Greater San Diego Area

Coordinating sales and office operations, I actively sought new clientele to increase revenues, exceeding sales expectations and developed strong client relationships. I also provided continuous support, responding to client concerns, and identifying and resolving potential issues, to ensure client needs were being met.Some highlights of my experience in this role include…+Optimized business development through collaboration with account teams regarding building and evaluating expansive territory to ensure business growth.+Gained a competitive edge within the marketplace, monitoring conditions to identify opportunities to promote multiple products; consistently obtained sales goals, maximizing results.+Cultivated superior customer relations and supported the sales team to increase sales; quickly responded to and resolved complex issues, improving customer satisfaction levels.

Greater San Diego Area

Consistently meeting or exceeding sales objectives, I effectively managed and grew key accounts. I forged strong client relationships, accurately assessing client needs and creating solutions through upselling, in addition to managing the sell in and sell through process to achieve maximum account profitability and provided marketing and promotional platform to increase profit margins.Some highlights of my experience in this role include…+Converted 80% of leads into clients; created and maintained solid client relationships, utilizing superior interpersonal and networking skills to acquire new accounts. +Delivered sales presentations, resulting in an increase in market share and customer loyalty; and pro-actively supported sales and marketing activities to identify prospects and opportunities.+Established a reputation for continuously handling increasing responsibilities; exhibit a hand-on approach to managing key client accounts, utilizing analytical-based tools to exceed sales volumes. +Achieved monthly production goals for banking products, opening 10 new accounts monthly.+Transitioned 60% of the current book of business with single products into multi-line product owners.