Austin Fernando Email & Phone Number

Promoted from Customer Success Manager to help drive adoption of our new SaaS offering among new customers. I collaborated with leadership to help plan and implement onboarding and customer journeys.

Transitioned to role within the business unit with focus on improving gross revenue during transition period for company -Strong emphasis on account management/retention efforts. Reduced churn by 15% over 90 day period -Implemented outbound campaign with existing clients for upgrade opportunities, consistently adding new MRR to business unit during period.

Greater San Diego Area

Partnering with the leadership team, I develop goals and business plans, and organize operations to ensure maximum productivity. I also facilitate training and provide constructive coaching and feedback to staff to deliver a sensational guest experience and optimize operations while boosting profits.Some highlights of my experience in this role.

Greater San Diego Area

Motivating and supporting students, I enhanced learning experiences and developed opportunities to promote student engagement. I also facilitated additional support services to improve connections and positively impact student learning environments.Some highlights of my experience in this role include…+Launched strategic marketing campaigns, built solid.

Greater San Diego Area

Coordinating sales and office operations, I actively sought new clientele to increase revenues, exceeding sales expectations and developed strong client relationships. I also provided continuous support, responding to client concerns, and identifying and resolving potential issues, to ensure client needs were being met.Some highlights of my experience in.

Greater San Diego Area

Consistently meeting or exceeding sales objectives, I effectively managed and grew key accounts. I forged strong client relationships, accurately assessing client needs and creating solutions through upselling, in addition to managing the sell in and sell through process to achieve maximum account profitability and provided marketing and promotional.