● Stood up new vertical within Central Operations focused on trailer utilization and integration of total supply chain cost into local CF Operations through tracking progress to ongoing projects, moving from strategy to execution.● Conducted UAT for new products, gathered feedback, and provided business operations integration for new software tools and programs through internal communications, including written communications, live presentations, and remote Q&A sessions.● Utilized data… Show more ● Stood up new vertical within Central Operations focused on trailer utilization and integration of total supply chain cost into local CF Operations through tracking progress to ongoing projects, moving from strategy to execution.● Conducted UAT for new products, gathered feedback, and provided business operations integration for new software tools and programs through internal communications, including written communications, live presentations, and remote Q&A sessions.● Utilized data science inputs to generate annual plans that managed programs that would impact Deliver Estimate Accuracy (DEA) performance in NACF's largest region by 13% in 2023 through targeted triage on KPIs to drive a bottoms-up improvement culture. Show less

● Hired and developed a team of 6 Program Managers to launch and execute LTL shipment pickup and injection into the Amazon Fulfillment Network.● Expanded AF LTL program by ten times between June 2020 and June 2021 due to ongoing expansion, continuous improvement initiatives, communicated effectively with internal and external stakeholders, and by building sustainable mechanisms for daily operations.● Built and maintained a continuous improvement cadence to identify needs and drive… Show more ● Hired and developed a team of 6 Program Managers to launch and execute LTL shipment pickup and injection into the Amazon Fulfillment Network.● Expanded AF LTL program by ten times between June 2020 and June 2021 due to ongoing expansion, continuous improvement initiatives, communicated effectively with internal and external stakeholders, and by building sustainable mechanisms for daily operations.● Built and maintained a continuous improvement cadence to identify needs and drive actions from appropriate owners start to finish, leading to annual planning initiatives and an ongoing work stream with Product and Tech partners. Show less

● Managed a team of 2 Program Managers to drive change management and process development within the SWA Organization.● Articulated Standard Operating Procedures for the SWA launch team, providing scalable solutions for standards within the team.● Built sustainable intake mechanism for project management and bench marking to be utilized as a Voice of the Customer mechanism for internal stakeholders.

● Collaborated with remote teams via site-visits and office hours training with struggling sites to teach key flow inputs, and collect voice of customer feedback.● Managed severe downtime event mitigation, natural disaster planning and recovery, and supported 24/7 operations.● Provided real time remote assistance for site's to plan systemic indicators and prescribed actions to shifts where traditional solves failed to deliver on customer promise.● Led training and outbound operator… Show more ● Collaborated with remote teams via site-visits and office hours training with struggling sites to teach key flow inputs, and collect voice of customer feedback.● Managed severe downtime event mitigation, natural disaster planning and recovery, and supported 24/7 operations.● Provided real time remote assistance for site's to plan systemic indicators and prescribed actions to shifts where traditional solves failed to deliver on customer promise.● Led training and outbound operator development across worst in class Pre-SLAM DEA sites, helping improve or maintain DEA performance throughout the SLA reduction period.● Developed an hourly to salaried mentorship pipeline resulting in the promotion of over 45 hourly associates to salaried roles across the network from Q3 2018 through Q4 2019. Show less

● Managed a team of 11 lead associates, responsible for performance and development of each associate.● Identified potential and developed the growth mindset of multiple new leaders and existing associates. Developed their abilities to clearly communicate and demonstrate their leadership qualities.● Maintained SOX Compliance Planned and manage associate labor planning for Inventory Control/Quality Assurance activities and Customer Returns processing.● Managed a team of 4-6 Area… Show more ● Managed a team of 11 lead associates, responsible for performance and development of each associate.● Identified potential and developed the growth mindset of multiple new leaders and existing associates. Developed their abilities to clearly communicate and demonstrate their leadership qualities.● Maintained SOX Compliance Planned and manage associate labor planning for Inventory Control/Quality Assurance activities and Customer Returns processing.● Managed a team of 4-6 Area Managers, responsible for daily planning and execution of outbound workflow, protecting customer experience, and driving cost goals of outbound operations.● Drove individuals to lead teams varied in sizes from 30-300 through the majority of the year - 120-700 during Peak, with a sphere of influence ranging up to 1, 200 hourly associates per day.● Established and rolled out standard work for associates and managers in order to drive customer facing quality, internal cost metrics, and continuous improvement of internal processes to improve CE, DEA, and improve building throughput.● Acted as the Site Lead responsible for crisis management from all departments when necessary. Mitigated risk to associates and the business in high pressure situations and maintained the well-being of all departments in addition to identifying and removing hazards. Show less