Austin George Email & Phone Number

Washington, United States

▪ Provided tier 1 and 2 support for 20,000 users via ServiceNow, phone, and email.▪ Researched, identified, and performed troubleshooting to resolve customer IT issues.▪ Assisted users with Microsoft Office products, Windows 10 issues, and various desktop applications.▪ Trained users in Cybersecurity best practices and assisted in the creation of standard operating procedures.▪ Created custom ServiceNow searches to increase workplace efficiency.

Seattle, Washington, United States

Microsoft Software and Systems Academy (MSSA) is a full-time, 17-week program for veterans, that is designed to build expertise in the Server and Cloud Administration field. The program focuses on Advanced Networking, Windows PowerShell, Active Directory, Windows Server, Linux Fundamentals, Identity and Access Management, and Azure Cloud Administration.▪ Designed and implemented Group Policy, Certificate Services, and Active Directory Solutions with Server Manager.▪ Installed and configured server core, local storage, Hyper-V, high availability, disaster recovery, and failover clustering.▪ Obtained in-depth training on the installation and configuration of Windows Server 2022.

Greater Seattle Area

▪ Educated clients on financial services and online banking products.▪ Accurately maintained records of each transaction and ensured all documentation was within compliance.▪ Acted as the digital integration team leader, teaching team members about new digital products.

Greater Seattle Area

▪ Acted as assistant project manager for 15 workers in mechanical maintenance.▪ Coordinated with shipyard agencies to schedule work and outages for maintenance.▪ Trained junior maintenance workers in safety and proper maintenance procedures.

Greater Seattle Area

▪ Followed technical drawings to perform maintenance on electrical and mechanical systems.▪ Used blueprints and drawings to write electrical tag outs to conduct maintenance and troubleshooting.▪ Trained 1000 Sailors in shipboard firefighting procedures.

Computer And Information Systems

▪ Studied Computer Science and Computer Information Systems courses. ▪ Java, VMware, Networking, Linux, Windows, Command Prompt, Operating.

Bachelor Of Applied Science - Basc, Cybersecurity And Information Assurance