Service designer and user experience architect, I helped enterprises reimagine how they engage with their employees and customers and led cross-functional teams on end-to-end research, service design, product design, and development engagements that include internal and external mobile and web applications for digital marketing, workflow, collaboration, knowledge management, and customer experience management.Successfully led complex strategy and service design engagements for large, matrixed enterprises with complicated organizational dynamics.Supported $6M in sales in 2022 and $14M in sales in 2021 for employee and customer experience including for Microsoft 365, Dynamics, Power Platform, Sitecore, and Adobe platformsFacilitated over 200 in-person, virtual, or hybrid workshops since 2005. Designed and led large collaboration sessions (>30 people); Facilitated complicated design thinking engagements with activities that spanned multiple places, times, cultures, and technologies.Facilitated groups working in complex or Wicked problem spaces, or working with specialized approaches (Agile, design thinking) to concrete, actionable outcomes - Innovated facilitation activities to create new frameworks and methodologies.Authored design thinking curriculum delivered globally, training 1000s of consultants. Led numerous internal training programs. Mentored designers within and outside my reporting structure.

• Architecting enterprise transformation solutions leveraging Microsoft 365 ecosystem• Leading Intranet hub and internal communication solutions to improve communication, satisfaction, and retention• Driving innovation using Microsoft Teams and Power Platform for improved collaboration and coordination, process improvement, team and task management, and metrics tracking

• Developed in-Studio Design Thinking training capability, created internal design thinking training for North America studios, trained 11 in-studio trainers to create capability at each North American Studio, promoted training capability within each Studio to train close to 100 team members in a year• Developed Workshop capability: Created and delivered internal curriculum for workshop facilitation to over 120 global participants, 20-25% of Studio and Experience Design Talent Community members• Led Houston Studio culture initiatives to 65% employee engagement versus 58% North American average • Streamlined delivery, developing deliverable templates to streamline common client deliverables• Re-baselined estimating factors and tools for experience design, design thinking, and studio engagements

User experience strategy, architecture, and design for internal and external mobile and web projects for enterprise clients in digital marketing, workflow, collaboration, and customer experience management.- Key driver around pivot to Design-led Thinking in North America, led over 65 Design Thinking workshops since FY12 for multiple clients and projects. Trained over 150 employees.- Led product development and UX of global, multi-lingual, personalized digital experience platform delivering $2M digital program and enabling additional $12M in direct follow-on sales. Platform reduced time to market and cost for new sites by 66%, improved YOY organic traffic 20%, improved lead generation by 20%- Led product development and UX for digital marketing platform with 29% growth in web-generated leads, 177% growth in web-generated lead production, 20% traffic growth in first year and 25% growth YTD in year two, 14% growth in affiliate sales in the first year and 15% growth YTD in year two, +38 Net Promoter Score, 89% QOQ growth in organic traffic and 104% QOQ growth in social traffic in 2019 vs. 2018

User experience strategy, architecture, and design for internal and external mobile and web projects for enterprise clients in digital marketing, workflow, collaboration, and customer experience management.

Develop and edit articles on design, information architecture, interaction design, usability, and user experience. Articles range from forward-thinking to theoretical and practical.

Design research, product strategy, user experience, and usability for websites in publishing, non-profit, personal productivity, content management, and mobile.

Product development, design strategy, information architecture, and interaction design for enterprise software that powers some of the world's largest non-profits like the American Red Cross, ASPCA , and Sierra Club.

Communicated product strategy and architecture for products across the Comcast universe; lead user experience on Comcast.net, a top-10 web portal with millions of daily users, and Fancast.com, a “web 2.0” entertainment site.

Information architecture, content strategy, usability, and accessibility for The World Bank.

Created and implemented design and brand strategy for busy, fast-paced department of Educational Technology and University Outreach, including user research, requirements gathering, information architecture, and interaction design for busy web portals, and websites. My work also included the development of custom web applications for managing complex information sets and content.

Web design and development, specialising in user-driven brand development, user-interface design, and information architecture. Development using ColdFusion and PHP.

Web design and development for the nation's premier credit union consulting firm. Duties included html, css, javascript, research, information architecture, and usability.