Austin Gray Email & Phone Number

Kansas City, Missouri, US

Justin, Texas, US

I streamlined departmental operations for program management, commercial, and procurement activities. I did this while leading a team of 5 program managers, 30 engineers and associated suppliers to a collaborative operational cycle.One of my key accomplishments was creating structured communication and process to support supplier and engineering.

Vacaville, CA, US

On joining ICON I was able to identify multiple process gaps with regard to customer service operations. Utilizing customer voice and aircraft reliability data I generated executive and stakeholder buy-in for a strategic change in customer service operations. Transitioning away from a mobile model to a scalable fixed base hybrid. Taking into account all of.

Murrieta, CA, US

At KTM, I ensured goal-vision alignment and aligned customer service operations for continued market segment growth. I revamped and launched technical and operational service provider training programs. I centered Service Operations within the strategic plans for marketing and sales. At KTM I ensured goal-vision alignment and brought customer.

Sunnyvale, California, US

DucatiI was brought into Ducati as the Technical/Aftersales Director to lead, develop, and implement the re-launch of Ducati Technical/Aftersales department in the North American, Canadian, and Mexican markets. For this, I re-established relationships across a 170-dealership network, hired and trained a 13-member team, and directed Aftersales efforts for 6.

Roma, Roma, IT

Program Manager, US101 (Presidential Contract) Flight Operations Victorville California In conjunction with Aircraft Program, Commercial and Marketing Directors I conducted feasibility study to conduct aircraft development operations in the United States during the bid phase for the Presidential Contact. In country relationship building and available.

• As a Program Manager here, I ensured projects stayed on track and met requirements. I saved $850K/year by exceeding program requirements and maintaining aircraft availability of 97% and limiting flying rate costs to.

• Successfully led multinational customer and supplier negotiations for airframe manufacture. Combining design, commercial and build requirements for concurrent contracts. Reduction in duplication of tasks and.
• Initial contract payment milestone was reached 2 months in advance of program requirements.

• On site Supplier Manager deployed to regain a positive inter company relationship and lead supplier effort to regain program requirements for engine control hardware and software integration.
• Successfully identified the requirement for an increase to the original Statement of Work resulting in the successful implementation of an additional contract.

• Responsible for supplier management and IPT lead for mission systems, aircraft management and avionics during the integration program for glass cockpit integration in to the Lynx airframe.
• As co program leader achieved president setting development cycle for major avionic upgrade and integration by achieving first flight of the Super Lynx 300 with a production standard Glass Cockpit. Reducing overall.
• Successfully negotiated and enabled an additional dual contract for missile system installation with the Malaysian Government and the British Ministry of Defence. Utilization of stockpiled inventory providing a cost.

• Accomplished program management success within an Integrated Product Team (IPT) for munitions systems.
• Specialization in hardware development implications for all IPT members with respect to cost, program and fit/form implications.
• Created and communicated program requirements for a successful bid to provide Collective Military Combat Training systems to fulfill British MoD requirements. The first contract won by the newly formed AgustaWestland.

Degree Bsc, Mechanical Production Engineering/Business Studies

Technician Apprenticeship, Mechanical Engineering

Education record