*Identified a long-term opportunity to save engineering hours by driving improvement of an underleveraged internal tool. Collected requirements across 3 teams (QE, SysEng, and SDET), and argued for features to be prioritized by product owners, which eventually saved each QE 5 hours per week.*Took ownership of a downstream issue that arose from an accelerated feature release by engaging with affected partner teams to mitigate the impact and to collect feedback. Influenced product owners to integrate feedback into the roadmap, resulting in feature improvements turning a challenge into an opportunity.*Implemented and maintained a template for automatic upgrades, establishing it as the source-of-truth for supported upgrade paths, addressing the absence of a structured process for tracking and communicating these paths, saving QE engineers time and effort.*Served on the hiring committee for the QE organization, having direct input into hiring decisions ranging from contractor roles to senior and staff level positions.*Mentored a junior engineer to promotion through bi-monthly discussions focused on operational, strategic, and technical topics.

* Studied SR-IOV and RSS technologies without prior knowledge, and directed a team of 4 SDEs to write test case coverage for NICs using these technologies. Directed the team in how to build the VMs, configure SR-IOV interfaces and assign to VMs, set up VLANs between the VMs, run netperf testing, and create macvtap interfaces.* Created scripts to run benchmarking tools (HPL, lmbench) to complete within a 15-minute timeframe and provide key data. Involved learning and understanding each benchmark tool, and testing many iterations to compare to full-time runs to yield results within a +/- 5% variance. Scripts were used to troubleshoot within a fleet-wide automated repair system, and to verify overall system performance after hardware components failures are detected and resolved. * Built a tool to run n number of Linux tools in parallel and collect output logs, to be used alongside normal test runs to create data points for behavioral tracking and regression differentiation.* Wrote libraries from scratch to collect data from the OS and other sources, parsed into data structures. Covered individual components (CPU, disk drives, network interfaces) and OS settings (RPM packages, kernel mods).* Constructed Python scripts to build a VM infrastructure on baremetal hardware to support development work of SDE and Data Analytics teams. Services running on the VMs were used by 6+ groups across multiple organizations.* Learned, designed, and implemented Docker images for a new test framework’s Bring Your Own Test initiative which allows for existing test groups to manage their own test environments without heavy code modification. Additionally provides easy integration of existing tests into the new framework.

*Performed and managed up to 12 qualifications at a time from start to finish that included NUDD and lead platforms. *Worked with Subject Matter Experts to understand the purpose of new hardware components by identifying test cases and creating test plans. Implemented all test plan features into python scripts providing 100% code coverage that will be used in the majority of new platforms.*During test code migration to a new test framework, acted as the gate between framework/test owners and their users by providing in-depth code reviews that focused on the flow of the test, handling of errors, and reporting of errors. With few exceptions, tests were not pushed without my code review and approval. *Incited improvements to logging, standardized on a distinct difference between test case failures and test code execution failures, and defined return codes so that results can be easily generalized at a glance. Debug and troubleshooting time was significantly reduced, and emphasis on catching code failures improved test code design across the organization.*Mentored new employees on our testing and automation as well as troubleshooting concepts: which logs to check, understanding the errors in those logs, connecting with experts as needed, and where to look in the code for debug.*Coordinated and executed training for numerous members of HW Engineering both inside and outside of the Qualification Lab on its processes and procedures. Trainees included HW Engineering's VP and Business Operations Manager.

* In-depth analysis of security alerts across all customers and devices through traffic and event history research, report generation, and pattern recognition.* Developed a process in collaboration with team members and management to provide better security support to IBM's customers through analyst initiated actions and ticket escalation follow-up with the intent to reduce the number of harmless and redundant alerts; provides more time for deeper analysis by analysts.* Performed tuning calls to provide customers with insight into network traffic by applying thorough analysis of all incoming alerts covering a time frame appropriate to the customers' needs.* Created 6-month to 1-year Periodic Business Reviews upon customer request in order to represent the value of services provided to the customer by IBM's Security Operations Center.* Trained new employees on tasks relating to the role including the analysis process, use of internal tools, tuning calls, and PBRs as well as took on a mentor role providing feedback and support for a colleague's scripting project.

* Root-cause diagnostics of prototype HP Superdome2 B16 and B32 servers for R&D engineering teams, both domestic and international, by troubleshooting hardware, software, networking and systems configurations. Automation of testing and configuration using scripting.*Developed scripts using Tcl/Expect, Perl, PHP and batch files to automate repetitive tasks, boost multitasking capabilities, perform iterative tests, and configure systems/devices; scripts were used across multiple labs.*Maintained over 50 Superdome2 systems in a lab by performing firmware updates, I/O card installations and driver updates, HP-UX installations, SAN and storage installations and configuration, nPar and vPar creation, and trouble ticket response. *Designed and deployed a configuration for new FCoE infrastructure across prototype hardware to create a production standard for Superdomes without starting knowledge of the FCoE protocol.*Managed a lab move of 22 Superdome2 systems spanning over 30 racks: delegated tasks to other team members, designed, installed and configured SAN and LAN infrastructure hardware; completed 2 weeks ahead of schedule.*Planned and implemented Windows image deployment across multiple labs for easy installation and upgrading.*Improved maintenance efficiency of SAN fabrics apart of Superdome2 complexes by creating, implementing and configuring a zoning standard for brocade SAN switches.*Handled hardware installation and firmware updates for system upgrades apart of new Superdome2 standard, discovering and reporting hardware and firmware bugs.

*Diagnostics and repair of desktops and laptops including network, hardware and software troubleshooting, malware removal, hardware installation, OS installation, imaging and data migration.*Formulated standard operating platform, scope of work and service pricing for the company's new computer services department to compete with national competitors as part of a team.*Provided a personal level of customer service by traveling in-home for PC, printer, and wireless network installation and configuration.*Scheduled and coordinated in-home PC deliveries, network installations and diagnostics among Technicians to ensure proper in-store coverage.

*Increased productivity through quick diagnostics and repair of and laptops including network, hardware and software malware removal, hardware installation, OS installation and imaging.*Created and implemented training for new Agents on company processes and computer repair; presented as quarterly MVP department.*Decreased ticket resolution time by over 60%, leading store to have the lowest in the local district.*Organized back room allowing twice as many systems to be worked on at one time, utilizing the same amount of *Improved customer retention by continually leading the store to have lowest turn-time in local*Offered solutions to customer's everyday computer problems services and new product.

· Computer repair and maintenance of all PCs in the store including hardware, network and software troubleshooting. · LAN maintenance including wiring and basic firewall setup. · Implemented a process of imaging all computers with the same software setup to decrease system down-time and improve troubleshooting efficiency. · Performed all hardware and software installations and upgrades. · On-call for in-store technical problems and managerial tasks during all off-duty hours.