Austin Clark Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

In the Premium Support organization at Amazon Web Services, we provide top tier technical guidance and support to AWS customers with paid support plans. These customers range from small Start-Ups to Fortune 100 Enterprises and our team must be prepared to support them all.Since November 2017, I've been working as a Technical Team Lead for the Deployment (DevOps) Team. In this role my daily activities are:-Ensuring that customers receive the best support experience possible-Developing and driving new initiatives to increase the quality and operational efficiency of our support services-Providing mentoring to team members in order to develop the best engineers in the industry-Compiling and reviewing team metrics to find areas for improvement-Assisting other engineers with in depth technical questions or issues-Serving as an escalation point for other engineersPrior to accepting the Team Lead position, I worked as a CSE II for the Windows team where my daily activities were:-Specializing in Windows based technologies and software-Advising customers on architecture questions and the best use of AWS services-Advising customers on technical issues in their complex environments to help them find efficient and permanent resolutions-Investigating potential infrastructure issues or software bugs within the AWS services-Developing both internal and external technical documentation related to AWS services-Developing and providing training to other Cloud Support Engineers and Technical Account Managers-Participating in phone and on-site interviews so we continue to "Hire and Develop the Best"

Mobile, Al, Us

At TruBridge, a CPSI company, I ensured hosting operations ran smoothly by leading a team of engineers as the assistant manager.

Mobile, Al, Us

At American HealthTech, a CPSI company, I managed operations across our multi-region/multi-cloud infrastructure supporting a SaaS product to ensure high availability and an exceptional customer experience. My key roles were designing and supporting the advanced server infrastructure for our SQL, RDS, and IIS farms. I used my proven skills to design and build not only the infrastructure but also the automation and alerting systems to ensure maximum operational efficiency.When needed, I also managed large scale projects outside of our SaaS product infrastructure to ensure that all timelines and goals are met. These projects have included rolling out a new web product to our customer base and migrating a sister company's customers into our data centers.

Mobile, Al, Us

At American HealthTech, a CPSI company, I was part of the team that supported our multi-region/multi-cloud infrastructure supporting a SaaS product to ensure high availability. One of my key roles was managing the advanced server infrastructure supporting our SQL servers and RDS farms. During my time I optimized the infrastructure to resolve and prevent issues within Active Directory, DNS, Microsoft Updates, and Backup Systems.On the customer facing side, I migrated new and existing customers from their onsite software to our hosted software and managed those projects through completion to ensure customer satisfaction. I also implemented and managed VPN connections to customer and 3rd party sites.

During my time at Pulse Technologies I designed and managed IT roll out programs for national retail chains utilizing technologies for Secure Remote Access, VOIP, Point of Sale, Intrusion Systems, Thin Clients, and IP Video/Analytics. During roll outs I trained and assisted in the installation, commissioning, and troubleshooting of systems. When not working large scale roll outs I provided top-tier telephone, remote, and onsite support for technologies including AD, DNS, WAN, VPN, Windows OS, loss prevention systems, wireless, telecommunications, and physical networks.I also led the company to over a 250% increase in revenue by developing core company standards of customer service, quality, and integrity while implementing SOPs and systems to guide and monitor such.

I leveraged new and innovative technologies to design and manage complex commercial and residential automation systems utilizing enterprise grade servers and networking appliances to develop a stable platform for the local and remote control of electronics and energy systems. After the sale was closed, I was the primary point of contact for customers and ensured overall customer satisfaction and positive corporate image.I also trained and managed our installation and service technicians in all aspects of field operations including wireless systems, programming control systems, server and desktop installations, troubleshooting problems, and cabling.

Education record

Education record