• Drove Retention and strategy for Skinsations, strengthening brand identity and increasing brand awareness by 50% through cohesive, targeted marketing campaigns across digital, social, and in-clinic channels.• Developed and implemented a rebranding initiative, including a refreshed logo, updated messaging, and new visual guidelines, which resulted in a 40% increase in client engagement and a 25% rise in new client inquiries.• Oversaw all brand communications and content creation… Show more • Drove Retention and strategy for Skinsations, strengthening brand identity and increasing brand awareness by 50% through cohesive, targeted marketing campaigns across digital, social, and in-clinic channels.• Developed and implemented a rebranding initiative, including a refreshed logo, updated messaging, and new visual guidelines, which resulted in a 40% increase in client engagement and a 25% rise in new client inquiries.• Oversaw all brand communications and content creation, ensuring consistency across all platforms, which contributed to a 30% increase in social media followers and a 20% boost in overall engagement.• Collaborated closely with cross-functional teams, including marketing, customer success, and clinical teams, to align brand messaging with client experience, achieving a 35% improvement in customer satisfaction scores.• Established and nurtured strategic partnerships with complementary brands, enhancing brand reputation and driving a 15% increase in referral traffic to the clinic.• Led market research and competitive analysis to continuously refine Skinsations’ unique value proposition, positioning the brand as a top choice in the medical spa industry.• Implemented a data-driven approach to brand strategy, using client feedback and market trends to adapt offerings and marketing efforts, resulting in a 20% increase in client retention and loyalty. Show less

• Supported the development and execution of brand strategies that enhanced client engagement and strengthened Skinsations’ positioning within the skincare industry.• Assisted in managing digital and in-clinic marketing campaigns, contributing to an increase in client inquiries and steady growth in new client acquisition.• Coordinated with cross-functional teams to ensure consistent brand messaging across all client touchpoints, leading to improved client satisfaction and brand… Show more • Supported the development and execution of brand strategies that enhanced client engagement and strengthened Skinsations’ positioning within the skincare industry.• Assisted in managing digital and in-clinic marketing campaigns, contributing to an increase in client inquiries and steady growth in new client acquisition.• Coordinated with cross-functional teams to ensure consistent brand messaging across all client touchpoints, leading to improved client satisfaction and brand loyalty.• Conducted competitive analysis and market research, providing actionable insights that informed product offerings and campaign strategies, driving increased interest in services.• Monitored and analyzed campaign performance, identifying areas for optimization that boosted overall campaign effectiveness and engagement.• Played a key role in content creation and brand storytelling efforts, enhancing the brand’s digital presence and fostering a more engaging online experience. Show less

• Achieved a 95% client retention rate by implementing a proactive engagement strategy that identified and addressed client needs before escalation.• Increased active user engagement by 30% by partnering with clients to drive RepeatMD’s platform adoption through tailored strategies.• Improved NPS by 40% in 12 months by leading quarterly business reviews and conducting regular client check-ins.• Developed and led personalized onboarding and training sessions, reducing onboarding time… Show more • Achieved a 95% client retention rate by implementing a proactive engagement strategy that identified and addressed client needs before escalation.• Increased active user engagement by 30% by partnering with clients to drive RepeatMD’s platform adoption through tailored strategies.• Improved NPS by 40% in 12 months by leading quarterly business reviews and conducting regular client check-ins.• Developed and led personalized onboarding and training sessions, reducing onboarding time by 50% and achieving 100% successful product deployment within the first 60 days.• Analyzed client usage data to identify trends, anticipate needs, and recommend solutions aligned with clients’ business objectives, supporting data-driven decision-making for improved outcomes.• Partnered with product, marketing, and support teams to deliver seamless client experiences and implement feedback-driven product enhancements. Show less

Built strong client relationships by developing and maintaining close partnerships with key accounts, leading to a 90% client satisfaction rate and consistent positive feedback.• Implemented proactive engagement strategies that contributed to a 25% improvement in client retention over 12 months by addressing potential challenges early on.• Facilitated seamless onboarding and training experiences, achieving a 100% onboarding success rate and reducing time-to-value by 20%.• Leveraged… Show more Built strong client relationships by developing and maintaining close partnerships with key accounts, leading to a 90% client satisfaction rate and consistent positive feedback.• Implemented proactive engagement strategies that contributed to a 25% improvement in client retention over 12 months by addressing potential challenges early on.• Facilitated seamless onboarding and training experiences, achieving a 100% onboarding success rate and reducing time-to-value by 20%.• Leveraged data and client feedback to provide actionable insights, helping clients optimize their strategies and meet their business objectives more effectively.• Collaborated closely with product development, marketing, and sales teams to align on client needs, contribute to product improvements, and drive a unified approach to client success. Show less

•Managed a portfolio of 20+ high-profile clients, maintaining an average 95% client retention rate through strategic relationship building and proactive support.•Conducted regular client check-ins and performance reviews, resulting in an improvement in client satisfaction scores and identifying opportunities for upsell.•Streamlined the client onboarding process, reducing onboarding time, and increasing overall product adoption and client engagement.•Collaborated with internal teams… Show more •Managed a portfolio of 20+ high-profile clients, maintaining an average 95% client retention rate through strategic relationship building and proactive support.•Conducted regular client check-ins and performance reviews, resulting in an improvement in client satisfaction scores and identifying opportunities for upsell.•Streamlined the client onboarding process, reducing onboarding time, and increasing overall product adoption and client engagement.•Collaborated with internal teams to deliver tailored solutions for clients.•Led efforts to address and resolve client escalations promptly, ensuring 100% adherence to SLAs, improving trust, and strengthening client relationships. Show less