Austin Jankowski

Austin Jankowski Email and Phone Number

Information Technology-Customer Care-Sales-Audio Engineering
Austin Jankowski's Location
Tempe, Arizona, United States, United States
Austin Jankowski's Contact Details

Austin Jankowski personal email

n/a

Austin Jankowski phone numbers

About Austin Jankowski

My view on customer service is a simple one; find a way to say yes.-Highly personable customer service, information technology and audio professional with over five years of sales experience, quality customer care, technology and audio services. -Ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. -Expertise in resolving escalated customer service issues.-Proficient with several computer systems for all major platforms.

Austin Jankowski's Current Company Details

Information Technology-Customer Care-Sales-Audio Engineering
Austin Jankowski Work Experience Details
  • Geek Squad
    Cia-Senior (Geek Squad Lead)
    Geek Squad Jun 2018 - Oct 2018
    Tempe, Arizona
    -Leadership within Geek Squad-Was temporarily acting Geek Squad Manager during a precinct restructure.-In charge of team and individual performance goals as well as maintaining a high net promoter score (NPS)- Ensuring all established processes are followed within Geek Squad and adjusting where needed to increase precinct performance-Partnering with Geek Squad management to provide coaching and training to other Agents-Ensuring an elite and world class experience is given to every client every time-Able to make executive decisions to ensure client satisfaction while also being good for the business-Deescalation of client issues to ensure a more positive experience that was once negative-Providing training to the Best Buy Sales Team on effective techniques to sell and build value in all Geek Squad services.
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  • Geek Squad
    Advanced Repair Agent
    Geek Squad Aug 2016 - Jun 2018
    Tempe
    -Capable of identifying and diagnosing various issues with technology both software and hardware related.-Staying on top of current technology trends,news,the latest cyber attacks,scams and vulnerabilities to provide clients with education and piece of mind.-Ability to identify unique solutions to unconventional issues when known solutions fail.-Ability to lead a team to find the correct solutions and options for clients to solve their provided issues in a way they can understand.-Heavy multi-tasking.-Providing clients with expert level customer service and tech support to their technology and computer related issues and needs.-Virus/malware removal. -Entry level data recovery and backups.-Computer assembly/disassembly including desktops, laptops and all-in-ones.-Login,System key (commonly placed on computers by fraudulent online tech support agents) and account removals to provide access to a locked system.-Installation of various software on behalf of the client.-Installation of various hardware including but not limited to; CPU, GPU,RAM, Motherboards and cooling solutions (heat sinks, radiators and fans) in a desktop,laptop or all-in-one platform.-Installation of Windows,MAC OS, Chrome OS, Android and IOS while being proficient on all platforms.-Knowledge of various cyber security software and identifying the best solutions for our clients based of their needs and system capabilities.-Knowledge of NAS solutions and basic networking.-Providing clients a detailed layout of work completed so they can walk away knowing time has been spend efficiently and effectively to solve their reported issues ensuring a returning client in turn creating positive NPS.
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  • Geek Squad
    Operations Agent
    Geek Squad Aug 2015 - Aug 2016
    Tempe, Az
    -Provided training to coworkers during a major company shift. -In charge of reports and daily records of clients and shipping information in regards to a client's computer or device that is sent to our service center.-Daily accountability of devices in our current care.-Processing of all shipping/receiving of client and store units send out to our service center.-Testing and certification of returned items.-Maintaining good communication with clients that have computers currently checked in or out to service.-Provided solutions for clients based of their specific wants and needs. -Maintained good standings with current customers/clients while simultaneously bringing in new clients on a daily basis. -Created a hassle and stress free environment for all clients and customers to ensure premium customer satisfaction so an appropriate solution could be found.-Created a welcoming one-on-one client consultation experience to ensure all clients and customers could voice their issues and were heard to their concerns and problems could be addressed and solved.-Ability to calm down frustrated clients to help better get an idea of issues they were facing to open up a window to probe and ask further questions on the issues so a solution could be found.-Performed computer repair on a variety of systems to include all major platforms.-Use of Point of Sale (POS) Systems.
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  • Geek Squad
    Consultation Agent
    Geek Squad Jun 2014 - Oct 2014
    Paradise Valley
    -Provided solutions for clients based of their specific needs and wants. -Maintained good standings with current customers/clients while simultaneously bringing in new clients on a daily basis. - Created a hassle and stress free environment for all clients and customers to ensure premium customer satisfaction so an appropriate solution could be found.- Created a welcoming one-on-one client consultation experience to ensure all clients and customers could voice their issues and were heard to their concerns and problems could be addressed and solved.- Ability to calm down frustrated clients to help better get an idea of issues they were facing to open up a window to probe and ask further questions on the issues so a solution could be found.-Performed computer repair on a variety of systems to include all major platforms.-Use of Point of Sale (POS) Systems.
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  • Dish Network
    Direct Sales Agent
    Dish Network Dec 2012 - Sep 2013
    Phoenix, Arizona Area
    -Received inbound sales calls for customers looking to setup TV and or internet service.-Ability to up-sell and provide customers with information on new products and the benefits they would offer them.- Provided customer care and followed up with customers one week after their installation to ensure customer satisfaction and that what was set up for them fit their needs or if they would like additional services.
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  • Endless Entertainment
    Audio Tech, Dj And Stage Hand
    Endless Entertainment 2012 - 2013
    Tempe, Az
    -Set up and operation of live sound equipment-Setup and tear down of truss structures-Operation and setup of stage level lighting-Operation of front of house for audio and video-Performer
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  • Victory Angel Films
    Sound Mixer (.357 Six Bullets For Revenge)
    Victory Angel Films Sep 2012 - Oct 2012
    Phoenix, Arizona Area
    -On location sound recording and dialog capture.-Automated Dialog Replacement.
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  • United States Marine Corps
    Supply Administration And Operations / Warehouseman Mos 3051
    United States Marine Corps Sep 2007 - Sep 2011
    San Diego, Ca
    -Cargo Handling-Cargo vehicle operation-Claims Processing/Adjudication-Documenting/Record Keeping-Fire & Hazardous Material Prevention Techniques-Fixed Assets Accounting Processes-Industrial Equipment Operation-Inventory Management and Distribution-Logistics Support-Office Equipment Operation/Maintenance-Purchasing/Procurement MethodsAccounts Payable Processes-Budget Management-Data Entry-Electronic Spreadsheet Formatting-Loss Prevention Techniques-Heavy involvement in/with leadership role(s)-Storage,maintenance and setup of HTD Global BASE-X Shelters.-Asset managment
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Austin Jankowski Skills

Pro Tools Recording Audio Engineering Audio Post Production Customer Service Logic Pro Studio Recording Live Recording Location Recording Retail Sales Long Term Relationship Building Customer Relations Sound Mixing Digital Recording Microphones Forklift Operator Os X Digital Audio Sales Management Customer Satisfaction 5.1 Mixing Field Recording Analog Recording New Media Troubleshooting Microphone Placement Wireless Microphones Analog Tape Operation And Alignment Mac Os X Windows 7 Networking Shipping Systems Warehousing Call Centers Pc Repair Pc Hardware Pc Software Computer Network Operations Basic Html Computer Building Shipping And Receiving Point Of Sale Systems Money Handling

Austin Jankowski Education Details

Frequently Asked Questions about Austin Jankowski

What is Austin Jankowski's role at the current company?

Austin Jankowski's current role is Information Technology-Customer Care-Sales-Audio Engineering.

What is Austin Jankowski's email address?

Austin Jankowski's email address is au****@****uad.com

What is Austin Jankowski's direct phone number?

Austin Jankowski's direct phone number is +160267*****

What schools did Austin Jankowski attend?

Austin Jankowski attended Conservatory Of Recording Arts And Sciences, Marine Corps Institute, Marine Corps Combat Service Support School, Sabino High School.

What skills is Austin Jankowski known for?

Austin Jankowski has skills like Pro Tools, Recording, Audio Engineering, Audio Post Production, Customer Service, Logic Pro, Studio Recording, Live Recording, Location Recording, Retail Sales, Long Term Relationship Building, Customer Relations.

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