Austin Chang Email & Phone Number

Langley, British Columbia, Canada

Vancouver, British Columbia, Canada

• Enforced park by-laws by providing the public with a clear and courteous explanation regarding park regulations such as smoking, dogs on the beach, and amplified music
• Upheld a compassionate and empathetic approach with vulnerable populations by maintaining a positive rapport and referring them to outreach services
• Addressed park-related concerns and inquiries reported online or through the phone by promptly conducting on-site visits to the park
• Provided park visitors with comprehensive guidance and valuable information regarding park regulations and potential hazards, ensuring a safe and enjoyable experience for all
• Demonstrated a commitment to ensuring a positive and enjoyable park experience for all visitors by proactively engaging with community members and stakeholders to address their needs and concerns effectively

Vancouver General Hospital, Vancouver, BC, Canada

• Demonstrated effective leadership by delegating all tasks and responsibilities to a team of eight security officers through strategic prioritization and optimization of resource allocation
• Managed monthly testing of over 100 panic alarms by assigning test responsibilities, documenting all missing or broken alarms, and ensuring completion before the established deadline
• Disseminated all aggression incidents, Code White calls, evictions, and any sentinel events to respective managers and Integrated Protection Services personnel by revising the incident reports and ensuring all relevant.

Vancouver General Hospital, Vancouver, BC, Canada

• Administered first aid to healthcare staff for workplace injuries by assessing and treating any work-related injuries
• Responded to alarms and emergency requests via dispatch from the Operations Centre by providing a supportive presence for healthcare staff
• Utilized verbal de-escalation skills to defuse patients and visitors by proactively managing potential violence and aggression within the healthcare setting
• Wrote detailed and concise reports after incidents occurred through diligent and accurate notetaking

Richmond, British Columbia, Canada

• Designed and implemented a configurable tool in C++ to simulate an API by measuring the performance of various storage vendors, which allowed the team to rigorously evaluate and benchmark the efficiency and.
• Achieved a 50% enhancement in the performance of an internal tool by revising the logic in the code and applying changes to the Objective-C implementation
• Configured diverse operating systems and settings on virtual machines using VMware to orchestrate comprehensive testing procedures by methodically setting up, installing, and configuring these environments
• Conducted comprehensive manual testing of backend systems by using Microsoft Test Manager and Azure DevOps to meticulously document and evaluate the functionalities of the system

Vancouver, British Columbia, Canada

• Facilitated collaborative efforts between the Food Bank and external organizations by cultivating valuable partnerships to enhance our impact
• Conducted interviews and provided comprehensive training for committed, knowledgeable volunteers to ensure the efficient management of Food Bank operations
• Coordinated a consistent and reliable food supply for Food Bank clients by effectively managing weekly food shipments
• Safeguarded the dignity and well-being of food bank clients by prioritizing the provisioning of nutritious and high-quality food items

Vancouver, Canada Area

• Created automated client-side tests using pytest in Python to refactor the company’s automation framework by developing tests for existing and novel product features
• Engineered a UTC creation field within the application policy configuration using Java to log and manage the creation dates of critical configurations, thereby enhancing transparency and traceability within the system
• Collaborated closely with multiple teams to understand and address ongoing errors reported in Kibana by adding additional logic and parameters to the feature responsible
• Monitored and maintained CI/CD pipelines on Jenkins by running automated regression tests to ensure that new code changes were working and responding to any new errors
• Produced comprehensive documentation highlighting the efficiency and effectiveness for the company’s application installer, which included an informative guide on utilizing different platforms for sharing the installer

Vancouver, Canada Area

• Ensured a fair and safe environment by collaborating with two other officials.
• Over 100 games of referee experience without any major incidents through quick analysis of situations and diligent application of the ice hockey rulebook.
• Maintained a professional and friendly rapport with coaches by resolving any disagreements as they arise

Vancouver, Canada Area

• Helped establish a friendly and professional atmosphere by conveying instructions to colleagues in a clear and concise manner
• Ensured efficient and timely delivery of groceries by coordinating all logistical steps with colleagues
• Communicated with upset customers by thoroughly explaining any missteps that took place and providing compensation