Austin Fletcher Email & Phone Number

* Conduct comprehensive assessments to identify training requirements across 22 car dealerships, ensuring alignment with organizational goals and agent performance.* Design and implement customized training programs for appointment-setting agents, utilizing a blend of in-person, online, and hands-on training methods.*Facilitate engaging training sessions for individuals and groups, focusing on effective appointment scheduling techniques and customer service strategies to enhance… Show more * Conduct comprehensive assessments to identify training requirements across 22 car dealerships, ensuring alignment with organizational goals and agent performance.* Design and implement customized training programs for appointment-setting agents, utilizing a blend of in-person, online, and hands-on training methods.*Facilitate engaging training sessions for individuals and groups, focusing on effective appointment scheduling techniques and customer service strategies to enhance dealership performance.*Measure and analyze training outcomes to assess the impact on agent productivity and dealership success, making data-driven adjustments as needed.*Oversee the maintenance of training documentation and resource libraries, ensuring accurate tracking of training progress and available materials for continuous agent development. Show less

Quad Cities Metropolitan Area

* Served as the first point of contact for AT&T customers, delivering exceptional support and information on the products and services.* Maintained adherence to all company protocols* Maintained strong computer skills, writing detail oriented notes on all interactions with customers including, but not limited to: billing errors, sales of new devices, trade-ins of existing devices, refunds, and much more.* Maintained strong sales skills by finding customer's needs and selling them… Show more * Served as the first point of contact for AT&T customers, delivering exceptional support and information on the products and services.* Maintained adherence to all company protocols* Maintained strong computer skills, writing detail oriented notes on all interactions with customers including, but not limited to: billing errors, sales of new devices, trade-ins of existing devices, refunds, and much more.* Maintained strong sales skills by finding customer's needs and selling them new devices based on those needs.* Maintained above average call satisifaction results from customer surveys Show less

* Read packing assembly and quality sheets at assigned machine and followed specifications.* Retrieved parts produced by injection molding machines.* Visually inspected parts for quality to verify conformance to specifications.* Trimmed excess plastic with the trimmer tool, wiped oil or grease as necessary.* Labeled parts as directed by set-up sheet.

* All previous responsibilities of a Technical Services Representative. * Assisted with intra-company communication using Sharepoint. * Completed technical training, as directed, for both new and existing agents.* Fielded ALL calls from General Managers, Site Engineers, and upset guests. * Responsible for guiding hotel employees through hard reboots of site equipment. * Facilitated the flow of schedules and breaks.* Managed weekly payroll processing for entire staff.

Davenport, Iowa

* Provided support of high-speed internet access to the hospitality industry.* Fielded and handled phone calls in a courteous and professional manner.* Logged calls into the appropriate database expeditiously and completely.* Assured Savioke hospitality robots are completing deliveries to the assigned rooms.

Davenport, Iowa

* Resolved customer questions, complaints, and requests.* Educated the client on the terms and conditions of the provided rewards programs.* Maintained contact with customers via telephone or email to ensure any issues have been resolved.* Recorded and verified names, addresses, etc. in order to keep up-to-date customer lists.