Austin Hicks Email and Phone Number

Sales Operations leader tasked with sales process and strategy development, sales compensation planning and delivery, CRM implementation, Inside Sales go to market. Responsible for the implementation of holistic system strategies that focus on data collection across the entire customer lifecycle. Integrate directly with all members of the leadership team to facilitate organizational wide objectives and key results (OKRs.)

Establishing the Revenue Operations function within REEF Technology as the first member of the team. Collaborated closely with senior leadership to build out and implement a team charter. Directly responsible for the integration of RevOps principles into REEF’s Real Estate Network team in order to fulfill a core operating principle of operating a versatile and adaptable Real Estate Network.

Stood up and oversaw Revenue Operations within Lavu Inc. to improve cross functional process and system relationships in order to create a seamless customer experience from marketing demand generation, to sales customer acquisition, and ultimately long term customer success. With the unexpected onset of COVID-19, quickly adjusted systems and processes to allow for a higher velocity acquisition lifecycle.

Served as the primary Salesforce administrator, responsible for leading the continued implementation, optimization, and scaling of Lavu’s Salesforce.com implementation. Worked cross departmentally to understand the Customer Journey through Lavu and how Salesforce.com can be a tool to increase efficiencies within Lavu’s Sales organization to improve the customer’s experience.

• Acting as a business consultant to provide assistance with business and strategic plandevelopment for 2018 onwards.• Identified business practices resulting in member attrition.• Implemented solutions to counter attrition, resulting in a member increase of 20% over the lastsix months.• Performing accounting tasks such as budget preparation, day to day expense tracking, andfinancial statement preparation using Microsoft Excel.• Managing social media marketing by selecting boosted posts and targeted ads within amarketing budget.• Performing day to day operational tasks; focused on member satisfaction and success, coaches’assistance, business development, and member retention.