Mike Kirkland Email & Phone Number

Allen, Tx, Us

Minnetonka, Mn, Us

Cedar Park, Tx, Us

Hired to manage growth of Titan's internal IT direction after merger of Titan Solutions and Titan Professional Services Group. Developed 5 year IT business plan outlining direction of all technology initiatives, managed yearly budgets, processes, and projects. The following represents some of the major initiatives undertaken.Develop custom internal applications - Using IBM Domino, built a full customized CRM solution managing all aspects of Titan's staffing initiatives Integrated accounting software with workflow application and processes. Automated reporting, document building, and workflow to streamline operations processes.Deploy Titan branch office - Managed integrated network deployment, telecom and dataflow between all Titan offices.Data Centralization, disaster recovery - Deployed iSCSI NetApp SAN, IBM Blade servers and Tivoli Fastback to provide greater availability, performance, efficient application provisioning, and automated offsite backups.Content Management system - Deployed and integrated IBM Content Manager to allow for workflow processing and storage of Titan invoices, and HR related documentsMobile Phone integration - Implementation of Blackberry Enterprise Server and Lotus Notes Traveler push email technology including custom application integration.

Cedar Park, Tx, Us

Hired to perform software consulting for an IBM business partner, this position requires project management and delivery of customized solutions leveraging IBM's Domino, Websphere and Content Manager products. The following represent a select sample of projects.National Home Supplies Retail Chain - Required streamline of manual AP tracking and payment system for headquarter and site management.Global Chemical Production and Supply Company - Required Domino messaging servers and client upgrades across corporate and remote offices spanning five states and 10 countries.Solution: Worked with internal staff to develop testing, upgrade and deployment methodologies of Domino servers and clients. Wrote course-based training materials for internal staff use. Managed company deployment team for full lifecycle of project.Results: Seamless upgrade accomplished three months ahead of schedule. Worldwide Educational Publication and Test Material Production Corporation - Required update of manual collections of school test orders for state contracts.Solution: Managed team to develop Domino web based student tracking and test ordering application. This application template allowed multiple state contract management systems to be dynamically deployed and updated based on individual state and contract regulations.Results: Though project implemented on shortened delivery schedule due to school year dates, demonstrated ROI of 130 percent in the first year on selected state contracts.Federal Credit Union with $3.5 billion in assets and over 560,000 members - Document retention application yielding slow image retrieval times and limited deployment options.Solution: Managed data migration project team to upgrade and deploy image capture application and move 12 million customer images to new storage system.Results: Reduced image retrieval time from eight minutes to four seconds, while increasing potential storage by a factor of 10.

Armonk, New York, Ny, Us

Hired to provide support for IBM messaging products. Role evolved into product area support and team management for Lotus Domino messaging and web.Provided technical support for Lotus Domino HTTP, LDAP, SMTP, IMAP, POP3 and SSL.Managed North American escalation team of 20 members across multiple sites for Domino Webserver incidents. Primary responsibilities included escalation point for Europe and APAC support and coordination of account managers, support representatives, product managers and internal Lotus Domino core development team.

Ba, Marketing

Bachelor Of Business Administration, Marketing Concentrations - Mis, Cs