Bring ideas to the group about events to hold:Internal events for Zayo employees such as zchats, panel discussions, educational event on allyship etcExternal events in the community such as volunteering, participating in a parade/march, charity run/walketcLead the planning and execution of events for the group for the Colorado locations, including reaching out to community groups, coordinating with Community team, Communications team, and Marketing team based on nature of the event.Work with regional offices to facilitate events in remote locations.

Collaborated with committee members to design and implement engaging activities, such as wellness challenges, team-building events, and recognition programs, resulting in increased employee satisfaction and retention.Assisted in organizing company-wide volunteer initiatives, encouraging employees to give back to the community and promoting a culture of corporate social responsibility.Actively participated in employee feedback collection efforts, conducting surveys and focus groups, and analyzing data to identify trends and areas for improvement.Contributed to the planning and execution of employee appreciation events, recognizing the contributions and achievements of individuals and teams.Supported the implementation of learning and development initiatives, identifying training needs and providing input on programs that enhanced employee skills and professional growth.Employee Engagement: Actively participated in employee engagement initiatives, contributing to a positive and inclusive work environment. Organized and executed various events and activities to foster team spirit, boost morale, and enhance employee well-being.Cross-Functional Collaboration: Collaborated with colleagues from different departments and levels of the organization to plan and implement engagement initiatives. Worked closely with HR, Communications, and Leadership teams to align initiatives with company goals and values.Event Planning and Execution: Assisted in organizing and executing employee events, such as team-building activities, appreciation events, and volunteer programs. Coordinated logistics, managed budgets, and ensured events ran smoothly, resulting in increased employee participation and satisfaction.Employee Development: Collaborated with the Learning and Development team to identify training and development needs, contributing to the creation of relevant programs to enhance employee skills and career growth.

Exceeded annual sales targets by 30% through successful management and growth of a portfolio ofenterprise accounts, focusing on strategic relationships and customer-centric solutions.Cultivated C-suite and executive-level relationships within key accounts, earning trust and establishingZayo as a preferred provider for their telecommunications needs.Collaborated with clients to understand their unique business challenges and requirements, developingcomprehensive solutions that aligned with their strategic objectives and delivered measurable value.Led complex sales cycles from prospecting to contract closure, demonstrating strong negotiation skillsand effectively navigating multiple stakeholders and decision-makers.Leveraged market insights, competitive analysis, and customer feedback to drive business growth,identify market trends, and capture new opportunities.Sales Excellence: Consistently achieved and surpassed sales quotas, driving revenue growth andexpanding Zayo's market presence. Employed a consultative sales approach, leveraging deep industryknowledge and customer insights to position Zayo as a trusted partner.Strategic Account Management: Managed and nurtured strategic relationships with enterprise-levelclients, serving as their primary point of contact and trusted advisor.Solution Selling: Employed a consultative and needs-based approach to understand clients' complexbusiness challenges and goals. Developed and presented tailored solutions that leveraged Zayo'srobust portfolio of products and services, delivering measurable value and driving customer satisfaction.New Business Development: Identified and pursued new business opportunities within enterprise-levelaccounts and targeted industries. Developed and executed effective sales strategies, leveraging marketintelligence, industry trends, and customer insights to gain a competitive edge and secure new clients.

Managed a diverse portfolio of enterprise-level accounts, achieving a 35% annual revenue growth bycultivating strong client relationships and delivering customized solutions.Led cross-functional teams to successfully implement complex projects, ensuring seamless servicedelivery and customer satisfaction.Collaborated with Sales Engineers to conduct product demonstrations, presentations, and solutionworkshops to drive new business and expand existing accounts.Key Skills and Achievements:Account Management: Successfully managed a diverse portfolio of high-value accounts, consistentlyexceeding sales targets and generating revenue growth. Cultivated long-term partnerships with clients,earning their trust and loyalty.Client Relationship Management: Established and maintained strong relationships with key decision makers, stakeholders, and influencers, serving as their primary point of contact. Proactively identifiedopportunities for upselling and cross-selling, resulting in increased account value and customersatisfaction.Needs Assessment and Solution Development: Conducted comprehensive needs assessments tounderstand clients' telecommunications requirements and challenges. Developed tailored solutionsutilizing Zayo's extensive product offerings, ensuring alignment with clients' strategic goals and drivingbusiness outcomes.Contract Negotiation: Negotiated and closed complex contractual agreements, ensuring favorable termsfor both Zayo and clients. Collaborated with internal teams to develop competitive pricing structures and service level agreements, fostering mutually beneficial partnerships.Team Collaboration: Worked closely with cross-functional teams, including Sales Engineers,Operations, and Project Management, to ensure seamless execution and delivery of services.Collaborated on account strategies, coordinated service installations, and managed post-sales supportto maximize customer satisfaction.

Strategic Vision and Leadership: Develop and articulate the organization's overall vision, mission, and strategic direction. Provide strong leadership and guidance to the team, ensuring alignment with the organization's goals.Business Development and Partnerships: Identify and pursue strategic partnerships with government agencies, educational institutions, corporations, and community organizations.Program Development and Implementation: Design and implement comprehensive mental health awareness campaigns, and positive thinking initiatives. Develop innovative educational materials, workshops, and community outreach initiatives to engage target audiences and drive behavioral change.Public Speaking and Advocacy: Represent the organization as a passionate advocate for mental health awareness. Deliver compelling presentations at conferences, schools, and community events.Fundraising and Financial Management: Secure funding through grants, corporate sponsorships, and individual donations to support the organization's initiatives. Develop and manage budgets, ensuring effective allocation of resources to achieve maximum impact and sustainability.Media and Public Relations: Lead media and public relations efforts to raise awareness about the organization and its mission. Secure media coverage and establish the organization as a trusted source for mental health expertise.Content Creation and Distribution: Create compelling content, including novels, podcasts, and online resources, that convey personal experiences, survival strategies, and mental health support. Distribute content through various channels to reach a wide audience and provide valuable resources to individuals in need.

Director of CSM and Sales Account Management departments.Extensive customer training/demonstration in products and uses.All product ordering, delivery arrangement and pricing negotiation on all products ordered.Personally oversaw portfolio consisting of 20M+ ACV across 3-7 Clients.Responsible for front end coordination of multiple stakeholders and internal partners.Indirect account leadership of support staff.Accountable for double digit growth targets.Identify gaps and streamline processes.Extensive work with Fortune 500 companies.Client base across all segments and fields.Life Science/Bio Tech/Pharma/Med Fortune 500 clients.Full E2E account management including Onboarding/Renewal/Adoption motions.Extensive employee training in customer support.Continued customer product/process training from Onboarding to upgraded products added to contract.<1% Churn134% Quota AttainmentPresidents Cabinet Award (2019, 2021)

Managed a team of supervisors who handled escalated customer technical support calls.Employee onboarding trainer.Customer training and support.Extensive employee training with iOS/macOS/iCloud/iTunes.

Managed accounts with a minimum of 500,000 in monthly spend.Regional team trainer.Onboarding trainer.Escalated employee technical support.Customer onboarding support.Creation and management of complete restructuring of employee daily processes.Escalated customer support.Helped redesign/rework software including Avaya and VMware.

Managed all employees and operations of 22 retail locations.Head of hiring and training for all of Florida.Personally trained over 100 store managers for the company and hundreds of employees.Extensive customer training/demonstration in products and uses.All product ordering, delivery arrangement and restocking decisions for all 22 locations.Negotiated pricing on all products ordered for my stores.

Store manager of 1 retail location.Head of hiring and training for the local stores.Extensive customer training/demonstration in products and uses.All product ordering, delivery arrangement and restocking decisions for my store.

Assistant manager of a retail location.Managed employee schedules and payroll.Handled all day to day operations and customer satisfaction.