Austin Ko Email & Phone Number

New York, Ny, Us

Seattle, Wa, Us

I define product requirements for feature enhancements to the Amazon Currency Converter for Sellers (ACCS) offering for cross-border Selling on Amazon sellers who wish to receive sales proceeds in their local currency. Through coordination with technology, legal, tax, accounting, marketing, sales, and compliance stakeholders, I drive products from start toward launch. I partner with global banks to align our product roadmaps in order to deliver on business requirements, and explore new business opportunities.

Seattle, Wa, Us

Business Operations for Amazon Currency Converter for Buyers (ACCB) and Amazon Currency Converter for Sellers (ACCS). Partner Manager for global banks and payment processors providing FX and cross-border settlement services. Solved complex problems in partnership with product managers, software engineers, accounting, legal, and customer/seller support. I focused on finding ways to improve success rates for Selling on Amazon disbursements to cross-border sellers. Additionally, I oversaw projects to migrate payments traffic to new legal entities and new banking service providers. As a tenured member of the team I implemented an on-call/manager-on-duty process to provide more consistent coverage, and created playbooks to centralize team knowledge.

Seattle, Wa, Us

P&L owner for the $XM Candles and Home Fragrance business. Developed and executed overall strategy across the vendor base to improve customer experience, grow existing business, and add new selection. Partnered with Account Managers to execute vendor-level improvements. Concurrently served as Deals and Promotions subject matter expert for Home, refreshing all resources and SOPs for managing deals. Coordinated Prime Day 2019 planning and execution with Kitchen and Furniture categories, achieving leadership team's YoY growth goal.

Seattle, Wa, Us

Relationship owner for national Vacuum/Floorcare brands as part of the Strategic Vendor Services (SVS) program. Focused on removing blockers to business growth, driving vendor participation in free cash flow initiatives, and coordinating marketing opportunities.

New York, New York, Us

- Primary negotiator for contracts with independent hospitals in Oscar's Texas and Ohio expansion markets, in addition to supporting the team with contracts and relationship-building with larger health systems for Tennessee expansion, and contract amendments with existing vendor partners.- Day-to-day owner of Oscar's provider manual, compiling content updates from Oscar's operational and regulatory/compliance teams and publishing updates to Oscar's provider website.

New York, New York, Us

- As part of the Network Contracting team, I was responsible for educating providers on Oscar's New York network transition away from Magnacare, and helping providers understand the contracting/credentialing process for Oscar's new provider network. - Additional responsibilities include contract term negotiation and physician data intake for hospital-based physician groups (ER, Radiology, Pathology, Anesthesia) and essential community providers (family planning, FQHC, etc.), training new team members, maintaining team SOPs and wikis, and quality assurance on team phone calls.

Baltimore, Md, Us

I processed student applications for summer programs, addressed student/parent inquiries over phone and email, and triaged all other incoming correspondence. I trained all new student assistants on these core office functions and updated manual each semester. I provided support for marketing and student engagement, by creating marketing collateral and overseeing event logistics from setup to breakdown with inventory management.

Washington, District Of Columbia, Us

At the White House Initiative on Asian Americans and Pacific Islanders, I supported the Communications Director with content generation for the weekly newsletter (XX,XXX+ subscribers) and social media accounts. Additionally, I worked closely with the Initiative's advisors on projects related to Pacific Islander access to health care, and youth engagement.

Washington, Dc, Us

I provided front-line support for the member's DC office, answering constituent phone calls and supporting the Staff Assistant and Scheduler in office management and constituent services. Additionally, I supported the legislative staff with research tasks, note-taking in congressional briefings, and collating data on constituent priorities.

Bachelor Of Arts - Ba, Public Health Studies

Education record