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Austin Kwon Email & Phone Number

Senior Director, Scaled Customer Success and Programs at LinkedIn
Location: New York City Metropolitan Area, United States, United States 9 work roles 1 school
1 work email found @linkedin.com 3 phones found area 650 and 877 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email a****@linkedin.com
Direct phone (650) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
LinkedIn
Role
Senior Director, Scaled Customer Success and Programs
Location
New York City Metropolitan Area, United States, United States
Company size
23970 employees

Who is Austin Kwon? Overview

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Quick answer

Austin Kwon is listed as Senior Director, Scaled Customer Success and Programs at LinkedIn, a company with 23970 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at linkedin.com, phone signal with area code 650, 877, and a matched LinkedIn profile for Austin Kwon.

Austin Kwon previously worked as Senior Director, Scaled Customer Success & Programs at Linkedin and Director, Customer Success Global Services & Programs at Linkedin. Austin Kwon holds Bachelor Of Science (Bs), Biochemistry/Chemistry from Uc San Diego.

Company email context

Email format at LinkedIn

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{first_initial}{last}@linkedin.com
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AeroLeads found 1 current-domain work email signal for Austin Kwon. Compare company email patterns before reaching out.

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Profile bio

About Austin Kwon

Passionate Customer Success leader. Consistent success in churn pipeline management, gross & net retention targets, adoption, expansion, and overall customer experience. Experienced in hiring epic performers (individual contributors and managers), building/re-structuring teams, and managing remote teams. Energized by designing and implementing elegantly efficient processes and programs including CSM methodology, Scaled Customer Success, Customer Journey mapping, Customer Education, and CS technology stack (Gainsight, CRM, Ed tech, internal data tools and infrastructure, etc).

Listed skills include Data Analysis, Healthcare, Research, Microsoft Office, and 25 others.

Current workplace

Austin Kwon's current company

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LinkedIn
Linkedin
Senior Director, Scaled Customer Success and Programs
New York, NY, US
Website
linkedin.com
Employees
23970
AeroLeads page
Company profile
View company profile Email format
9 roles

Austin Kwon work experience

A career timeline built from the work history available for this profile.

Senior Director, Scaled Customer Success And Programs

Linkedin

New York, NY, US

Senior Director, Scaled Customer Success & Programs

Current
Linkedin

Sunnyvale, CA, US

Global leader of the Scaled Customer Success & Programs organization across LinkedIn B2B and B2C product suites with two primary remits below.1) Digital Customer Success EcosystemLeading the tech-touch and self-serve Customer Success strategy to deliver and articulate customer value to all LinkedIn members and customers. Programs include Customer.

Feb 2023 - Present

Director, Customer Success Global Services & Programs

Linkedin

Sunnyvale, CA, US

Global Customer Success leader for the Professional Services (implementation and specialists), Scaled CS Program (long tail customer portfolio, customer community, scaled onboarding & engagement), Customer Education (asynchronous and live delivery), and CS Strategic Programs (CS Service Offerings, CSM methodology, CS Go-to-market, and CS tech stack) teams.

Nov 2018 - Jan 2023

Head Of Enterprise Customer Success - East & Canada

Box - Where All Your Work Comes Together.

Redwood City, CA, US

Customer Success leader for strategic enterprise accounts (F500 and Enterprise) for US-East and Canada. Led an org of 15+ Senior CSMs, Scaled CSMs, Team Leads, Managers, and Program Manager. Owned US-East and Canada churn numbers, pipeline and forecast management, and churn mitigation efforts consistently beating churn targets YoY. Implemented tiered CSM.

Sep 2015 - Oct 2018

Enterprise Customer Success Manager & Team Lead

Box - Where All Your Work Comes Together.

Redwood City, CA, US

Enterprise CSM with a $14M ARR portfolio of strategic enterprise accounts specializing in healthcare and Fed/SLED verticals. Partnered with customers to identify key business objectives and success metrics, drove deployment and user adoption to achieve these goals. Acted as the voice of the customer for internal teams and coordinated cross-functional.

Aug 2013 - Aug 2015

Senior Consultant

Triage Consulting Group

San Francisco, CA, US

  • Led zero-balance comprehensive payment review projects for U.S. healthcare providers
  • Served as an expert on Usual, Customary, and Reasonable reimbursement methodology
  • Managed 3-4 Associates and additional support staff
  • Led technical and career development internal training modules
  • Developed and implemented internal MS Access reporting tools
  • As culture lead, executed events to promote collaboration across departments including budget management, staff management, and efficacy review
Jul 2010 - Aug 2013

Marketing Research Assistant

Rady School Of Management
  • Managed marketing research studies on consumer behavior
Jan 2010 - Jun 2010

Biochemistry Research Assistant

University Of California At San Diego

La Jolla, CA, US

  • PI: Dr. Steve A. Kay | Assistant to postdoctoral scholars (Dr. Brenda Chow and Dr. Samuel Hazen)
  • Awarded UCSD Undergraduate Research Fellowship 2008 for work on transcriptional regulation of bio-fuel plant models.
Apr 2007 - Aug 2009
Team & coworkers

Colleagues at LinkedIn

Other employees you can reach at linkedin.com. View company contacts for 23970 employees →

JD Johnotz8J1114-203928 Doe Johnotz8J1114-203928 Doe Colleague at Linkedin San Francisco Bay Area, United States View → AL Antonio-6Eeax3Mf Lastname Antonio-6Eeax3Mf Lastname Colleague at Linkedin San Francisco Bay Area, United States View → WA Waseem Azam Waseem Azam Colleague at Linkedin Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates View → JD Johnjcrdi Doe Johnjcrdi Doe Colleague at Linkedin San Francisco Bay Area, United States View → AD Antonio-Fbjmifx7 Doe Antonio-Fbjmifx7 Doe Colleague at Linkedin San Francisco Bay Area, United States View → JD Johnumjky0715-151113 Doe Johnumjky0715-151113 Doe Colleague at Linkedin San Francisco Bay Area, United States View → JD Johneo6Yx0402-151037 Doe Johneo6Yx0402-151037 Doe Colleague at Linkedin San Francisco Bay Area, United States View → AM Anza Malik Anza Malik Colleague at Linkedin Islamabad, Islāmābād, Pakistan, Pakistan View → FT Fermin Testbinding Fermin Testbinding Colleague at Linkedin Mountain View, California, United States, United States View → AM Angela Martinez Angela Martinez Colleague at Linkedin Geneva, Geneva, Switzerland, Switzerland View →
1 education record

Austin Kwon education

  • Uc San Diego
    Uc San Diego
    Biochemistry/Chemistry
FAQ

Frequently asked questions about Austin Kwon

Quick answers generated from the profile data available on this page.

What company does Austin Kwon work for?

Austin Kwon works for LinkedIn.

What is Austin Kwon's role at LinkedIn?

Austin Kwon is listed as Senior Director, Scaled Customer Success and Programs at LinkedIn.

What is Austin Kwon's email address?

AeroLeads has found 1 work email signal at @linkedin.com for Austin Kwon at LinkedIn.

What is Austin Kwon's phone number?

AeroLeads has found 3 phone signal(s) with area code 650, 877 for Austin Kwon at LinkedIn.

Where is Austin Kwon based?

Austin Kwon is based in New York City Metropolitan Area, United States, United States while working with LinkedIn.

What companies has Austin Kwon worked for?

Austin Kwon has worked for Linkedin, Box - Where All Your Work Comes Together., Triage Consulting Group, Rady School Of Management, and University Of California At San Diego.

Who are Austin Kwon's colleagues at LinkedIn?

Austin Kwon's colleagues at LinkedIn include Johnotz8J1114-203928 Doe, Antonio-6Eeax3Mf Lastname, Waseem Azam, Johnjcrdi Doe, and Antonio-Fbjmifx7 Doe.

How can I contact Austin Kwon?

You can use AeroLeads to view verified contact signals for Austin Kwon at LinkedIn, including work email, phone, and LinkedIn data when available.

What schools did Austin Kwon attend?

Austin Kwon holds Bachelor Of Science (Bs), Biochemistry/Chemistry from Uc San Diego.

What skills is Austin Kwon known for?

Austin Kwon is listed with skills including Data Analysis, Healthcare, Research, Microsoft Office, Healthcare Consulting, Access, Consulting, and Microsoft Excel.

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