Austin L. Email & Phone Number

Encinitas, Ca, Us

Vista, California, Us

- Strategized and consulted ShipCalm's 100+ clientele, collaborating with a variety of industries ranging from Health & Wellness, Apparel, Consumer Electronics, Food & Beverage and Beauty.- Optimized clients' business unit economics, reducing shipping and packaging costs by up to 15%.- Performed customer-facing small parcel freight cost analysis using both proprietary and Google tool sets.- Created presentation decks and conducted presentations with clients reviewing analysis, options, and actionable business intelligence.- Led and supported the development and implementation of new services such as FedEx OneRate and new carrier offerings such as DHLeCommerce and FreightClub, improving service offerings and stabilizing internal processes.- Simultaneously managed multiple projects using ClickUp, in a highly dynamic and cross-functional environment.- Developed and implemented Standard Operating Procedures (SOPs) for internal training for onboarding efficacy and customer stability.

Vista, California, Us

- Managed fulfillment for over 100 businesses, ensuring timely picking, packing, and shipping of thousands of direct-to-consumer orders within 24 hours.- Increased on-time fulfillment rate from 50% to 97%, significantly improving service level performance.- Advised clients and internal account managers on optimizing warehouse operations to improve fulfillment success.- Collaborated with the warehouse team to streamline processes, ensuring smooth and accurate order handling.

Oceanside, California, Us

- Synchronize projects from each stage beginning when an order is flipped, all the way up to the items are delivered and/or installed- In constant communication with all parties outside of the company including fulfilling all client needs, meeting the contractors demands and coercing vendor estimations, as well as inside of the company by harmonizing with my Sales team, helping out my own Project Coordination team, meeting expectations of the Purchasing Team and confirming with Warehouse, Delivery, Install Teams.- Averaging 175 separate home improvement projects on any given day

Carlsbad, California, Us

- Executed daily/weekly/monthly various projects to support the Sales and Marketing teams with their goals, by which increased sales- Optimized Amazon product listings by improving imagery, text and video to increase visibility and sell-through rate- Analyzed keyword reports using Google Ads for poor performing keywords to decrease wasted spending, as well as locate potential keywords that could increase web traffic/click-through rate, etc.- Managed the full weight of customer support for a consumer electronic product through the slowest and busiest seasons via phone, Zendesk Support, Zendesk Chat, Facebook Messenger, and Amazon Messages, answering messages within 24 hours, ranging from product questions, discounts, sales, returns, warranty, shipping and fulfillment- Organized, responded and published all product reviews on lumecube.com via Stamped.io as well as Amazon Reviews in a timely manner- Posted sales orders, and processed sales return orders via Microsoft Business Central- Member of the Events Team, participated in sales and marketing activities at conventions such as TwitchCon and PHOTOPLUS, starting with preparations before leaving, through unpacking once we returned

- Managed all aspects of the customer support via email and phone, including any product questions, discounts, sales, returns/warranty- Managed orders via Shopify- Supported events at retailers to promote the brand- Resolved customer service issues on Amazon

Carlsbad, Ca, Us

• Completely overhauled the home website using Wordpress (www.peakescrow.com)• Maintain PEAK Escrow’s digital advertising using Google Adwords and Google Analytics• Aid in creating advertisements like ads in the ZCode Magazine and the Carlsbad Chamber of Commerce Business Journal

Oceanside, California, Us

● Managed communications through several digital and professional channels● Use those channels to find, contact and capture leads● Learned about WordPress, SEO and Google Adwords

San Mateo, Ca, Us

● Wrote and published my own blog articles about current tech trends to increase social media and website traffic● Updated approximately 400 profiles to meet search engine optimization standards● Aided in the development and design of new website pages where BS.com gathered potential client information

Atlanta, Georgia, Us

• Learning most positions available as a team member• Properly communicate with customers to create a satisfying product• Coordinate with team members so we are a cohesive unit

Us

• Organized lists of products by priority given by the store manager• Learned the location of every product in the store in the front as well as the back• Cooperated with coworkers to optimize efficiency in the check-out area

• Developed class curriculum for children and teenagers from the ages 4 - 16• Taught children ethical principles such as self-discipline, respect and integrity• Organized and managed events for students to learn karate while having an enjoyable experience

Bachelor Of Science (B.S.), Business Administration With Concentration In Marketing

General Education Studies

Highschool Diploma