Austin Mccartney Email & Phone Number

Addison, Tx

Orlando, Fl, Us

• Lead a team of three Sales Managers and two Sales Coordinators, consistently exceeding revenue targets and driving market expansion.• Develop and implement effective sales strategies, achieving 131% of the July 2024 pre-opening revenue goal.• Build and maintain strategic partnerships with key stakeholders, including industry leaders, Chambers, DMCs, and CVBs.• Analyze market trends and competitive landscapes to identify and capitalize on growth opportunities.• Act as CRM liaison, ensuring accurate reporting, KPI tracking, and seamless implementation of new features.

Coppell, Tx, Us

• Financial Strategy: Developed and executed a comprehensive marketing, prospecting, and sales plan that consistently exceeded annual financial budgets for the events division at the Lewisville, TX center, achieving a 30% increase over prior year actuals in the first year.• Team Leadership: Led, coached, and mentored a team of Sales Coordinators, fostering professional growth and high performance.• Rising STARs Program: Co-led the “Rising STARs” development program, providing sales coaching and mentorship to entry-level professionals within the M.E. brand, resulting in the promotion of 8+ Event Coordinators to Sales Manager roles.• Cross-Functional Collaboration: Contributed to multi-unit development and implementation committees for organization-wide marketing and sales initiatives. Served as a key trainer and mentor for incoming Sales Managers across the organization.• Community Engagement: Spearheaded outbound sales strategies, local store marketing campaigns, and community outreach efforts to drive event revenue growth. Actively networked with local professionals and partnered with organizations such as Visit Lewisville, Coppell Chamber of Commerce, and the DFW Chapter of Meeting Professionals International.

Coppell, Tx, Us

• Delivered comprehensive Hourly Team Member and Salaried Manager training across 52 Main Event locations, ensuring adherence to company standards in both established centers and New Center Openings (NCOs).• Partnered with the training team to design and execute effective daily training sessions tailored to operational goals.• Collaborated with department management to assess Team Member performance and align training strategies with organizational needs.• Provided post-opening on-site support to ensure seamless transitions and maintain training continuity.

Coppell, Tx, Us

*Coordination of youth birthday parties, corporate events/meetings/trainings, holiday parties, school athletic banquets, fundraisers, team building events, overnight lock-ins, and school outings according to guest’s vision with head counts ranging from six to building capacity in partnership with on-site Sales Manager

Coppell, Tx, Us

*Oversaw all logistical and staffing arrangements in the Catering department for thousands of functions and meetings in a venue with over 55,000 sq. ft of function space and catering sales of $1.2M annually.*Provided strategic direction and daily operational leadership to a team of 45 birthday party hosts.*Arranged and supervised mentoring relationships to develop three Party Host Coordinators.*Maintained a 90% average on Guest Satisfaction Index and similar key performance indicators by addressing guest concerns, demonstrating empathy and resolving problems on the spot.*Consistently met labor cost goals through strategic scheduling.*Collaborated with on-site and regional leadership to define and execute site-specific performance goals.

Tempe, Az, Us

*Monitored children and adults on inflatable party equipment.*Training and onboarding of new hires.*Delegated duties to a staff of twelve attendants.*Confirmed party schedule with Owner and Event Contacts.*Checked in and confirmed waivers with guests.