Austin Yates Email & Phone Number

Louisville, Kentucky, United States

Leading the Yum! Service Desk in maintaining a successful balanced scorecard, training new analysts and collaborating with other IT Teams to improve IT processes.Respond to critical incidents impacting the IT infrastructure, serving as a liaison for key stakeholders and ensuring appropriate teams respond and adhere to critical incident process.Represent the Service Desk during the brand estimation and change advisory board meetings; then relay impactful changes to the Service Desk team.Evaluate tickets, calls, and interactions handled by service desk analysts, offering constructive feedback and coaching.Review the standards, procedures, knowledge base, escalation processes and enforce them. Ensure that day and night shift teams are aware of any related changes affecting their workflow or troubleshooting.Leverage ServiceNow to create and deliver reports to leadership as needed.

Louisville, Kentucky, United States

Resolve hardware and software issues for onsite and remote clients; including PCs, MACs, VPNs, and mobile devices.Create a positive customer experience with clients and prioritize tickets based on urgency, policies, and procedures.Collaborate with other analysts and team-leads to troubleshoot and resolve complex issues.

Campbellsville, Kentucky, United States

Oversee the management, imaging and deployment of 500+ Windows Workstations and 3000+ Chromebooks for the Taylor County School District.Troubleshoot L1 - L3 issues in the Taylor County School district. With an IT environment consisting of 500+ Windows Workstations and 4000+ Chromebooks.Install, maintain, and secure physical and virtualized servers, Extreme network switches, Extreme access points, Avaya VOIP Equipment and Panasonic security cameras. Manage user accounts and groups in Windows Active Directory, as well as the district's application deployment server (PDQ).Manage districts G Suite Domain, Google Admin Console, and the 3000+ Chromebooks used by students (remotely and in-classroom).Assist our CTO and LAN Technician with various IT Projects in the district. Co-Sponsored Taylor County High School's 'Student Technology Leadership Program' (STLP). Devloped a student-run IT helpdesk for the district. Providing students an oppourtunity to gain real world skills by learning how to repair computers and chromebooks in an after-school setting.

Lighting and Audio Director for all of the in-house productions and contracted events at the Taylor County High School Auditorium.Train additional part-time staff on audio and lighting system.Edit, record, and produce shows for live-streaming, streaming-on-tape or private release.

Campbellsville, Ky

Provided on-site support for 40+ staff and 800+ students at Taylor County High School.Install cabling and network drops as needed in the Taylor County School District.

Campbellsville, Kentucky

Provided helpdesk and mobile support for Taylor Regional Hospital's business and medical staff. Our IT environment consisted of 900+ PCs, 300+ employees and our remote locations.Assisted TRH's System Engineer, IT Director and Application Analysts with ongoing projects, purchasing of equipment, and troubleshooting complex problems regarding IT infrastructure.Assisted remote healthcare providers with issues regarding VMware Horizon software.

Central Kentucky

Responsible for daily live and recorded newscasts and weather on WCKQ, WGRK, and WTCO.Maintained social media accounts for WCKQ & WGRK, posted local news and drove social media traffic to our websites.Gathered news from various sources (both online and in-person), attended local goverment meetings in Taylor and Green County.Wrote engaging news and advertising copy used on our social media and radio platforms.

Campbellsville, Kentucky

Assistant to the News Director of WCKQ and WGRK in Campbellsville, KentuckyGather news from various sources online and in person, attend public meetings in Taylor and Green County.

Lexington, Kentucky Area

Assisted Upper Right Marketing staff with product design, online orders and inventory.Fulfilled KBT passport and t-shirt orders for 2000+ annual visitors to Kentucky Distilleries.- Maintained a database of all KBT visitors, present monthly reports to the Kentucky Bourbon Trail and the Kentucky Distillers Association.

Louisville, Kentucky Area

In-Studio Camera Operator for the 5:00, 6:00, 7:00, and 11:00 Live Newscasts.Responsible for basic studio up-keep and maintenance.

Campbellsville, Kentucky

Responsible for the daily newscast for WLCU-FM 88.7, airing hourly Monday through Friday from 8am - 5pmManaging WLCU-FM's news staff. Editing news stories, audio recordings, actualities, providing reporters with news assignments and connecting student reporters with people of interest for the upcoming newscasts.

Campbellsville, Kentucky

Provide Teir I and II Technology Support to students and staff at Campbellsville UniversityHandle student's and staff's technical support cases through phone, email and on-site.

Kentucky, United States

Worked with Judd Films as a production and lighting grip on the following projects:- Bucky Covington ft. Shooter Jennings: "Drinking Side of Country" - Music Video- Lucette: Bobby Reid ft. Sturgill Simpson & JD Wilkes - Music Video- Great Escape Theatre: "No Cellphones" - PSA

Gulu, Uganda

Provided IT Support at the U-Touch Center in Gulu, Uganda for six weeks during the summer of 2011.Teach digital literacy and computer basics to first time computer users at U-Touch's digital learning center in Gulu.Assist U-Touch and AMREF staff as needed during the business day.