Austin Miller Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

• Drove new customer onboarding to deliver value on schedule
• Acted as the product expert to consult on Salesforce and the Bizible product with prospects and customers
• Acted as a key resource for customers in the resolution of issues with the product and development team
• Worked cross-functionally to support and handoff customers to other parts of the Customer Success team

Greater Seattle Area

• Drove new customer onboarding to deliver value on schedule
• Acted as the product expert to consult on Salesforce and the Bizible product with prospects and customers
• Acted as a key resource for customers in the resolution of issues with the product and development team
• Worked cross-functionally to support and handoff customers to other parts of the Customer Success team

Greater Seattle Area

• Managed the client acquisition process by providing technical expertise and recommendation of change or implementation management
• Analyzed client systems requirements, conduct needs analysis and develop technical solutions
• Understand the client's business requirements and needs to design optimal solutions and processes for utilization of our HRIS solution
• Implemented and provided onsite training for our HRIS tools; including Recruiting, Onboarding, Reporting, Performance Management, Time Management, General Ledger, and Payroll Processing
• Created and managed the implementation timeline and gather business requirements to ensure a smooth transition process from their old payroll and HRIS software.
• Consulted and advised on process changes on an organizational level

Bellevue, WA

• Composed weekly cargo prospect and booking forecast reports for incoming vessels that speculate cargo shortages and surpluses.
• Worked directly with major retailers to provide visibility on all their imports into North America.
• Set-up and prepared documents for timely delivery of import cargo.
• Collaborated with internal teams to track, expedite, and ensure the proper delivery of cargo to final destination ports and inland container yards
• Acted as a liaison between accounts and service departments to ensure proper documentation, shipment requirements, and delivery orders are communicated to correct parties

Greater Seattle Area

• Balanced cash, often exceeding $2,500 dollars
• Developed interpersonal skills dealing with a diverse customer base
• Kept records of cash flow, compiled nightly bank deposits
• Performed duties of supervisor when necessary