Austin James Email & Phone Number

Texas, United States

Salt Lake City, Utah, United States

Phoenix, Arizona, United States

Philadelphia, Pennsylvania, United States

• Developed UI/UX strategies for user portals & all API-based technical documentation for 3rd party app developers and content distributors needed to build, publish, and manage apps & content across a newly created global apps platform. • Responsible for working with other product managers & engineering teams to document requirements and create user stories aligned with the global apps platform product vision. • Identify and evaluate market trends and customer needs to develop product strategies and roadmaps for the app platform industry. • Managed the user portal for UK, DE, & US partners.

Charlotte, North Carolina, United States

• User experience leader for four different scrums, providing customer experience strategy for mobile and web-based products.• Led multiple teams through all phases of copy, design, and interaction for new projects while focusing on problem-solving through forecasting and assessing industry trends & addressing the root issues.• Launched one of the first credit card reward programs of its kind resulting in a 22% increase in new credit card accounts within 12 months.• Launched a small business financial management tool to help business owners understand their spending. Resulting in a 45% reduction in small-business-related customer service calls from users who had used the tool.• Developed copy, design, and interaction specs & prototypes for new and existing products.

Mountain View, California, United States

• Developed the first smart-beta automated blockchain portfolio investment program with over $2M in trades within the first month of launch• Created a simple-to-use investment tool to help bring new users into the blockchain and digital asset investing space.• Managed the development of an emerging market product from concept until a successful launch.• Identified new investment features for niche markets for usage by external investment corporations to scale user base growth and retention at an exponential rate.• Created the user journey map while owning the product and agile scrum sprint backlogs, prioritizing user stories, and writing acceptance criteria. • Identify and analyze market trends and cross-industry competitor strategies (in traditional investment industry) to position the product effectively in the blockchain investment industry.

Scottsdale, Az

• Managed the development teams and launched the first faith-based video streaming platform online.• Used data-driven decisions to find chokes, issues, and solutions to decrease churn while increasing successful new subscriptions, resulting in 210,000 subscribers in the first year of launching.• Re-negotiated rates for all existing vendors to reduce overhead to pay the way for faster development and quicker results for stakeholders.• Identify, design, and manage the deployment of user-experience customization using in-depth market research and A/B testing.• Created all internal processes to expedite media ingestion, review, and quality control for over 150 new assets per week.• Analyzed user data to identify trends and patterns in user behavior, and used these insights to inform product development decisions and improve user experience.

Scottsdale, Arizona

Missoula, Montana Area

International Reality Televised Entertainment

Los Angeles, Ca

Associate'S Degree, Business Administration And Management, General

High School Diploma