First point of contact for PC, VoIP, and printer related issues for 800 end users.Coordinated and configured all the PC’s, printers, and phones for the training rooms in the company.Create documentation and coordinated training for the entire company on how to use Mimecast and OneDrive.Q2 leader in most tickets resolved, most positive reviews above 9 stars, and most reviews.Create documentation for the IT Help Desk duties and functions.Update and make articles within our ticketing system.Office 365 administrator.

Collaborated with multiple Manufacturing business sites to gather applications/server details for application inventory assessment project.Collaborated with the IT team on ongoing IT projects, including system upgrades, cybersecurity initiatives, and technology deployments.Provided end-user support, troubleshot hardware and software issues, and assisted in resolving technical problems.Maintained and updated documentation related to IT systems, procedures, and user guides.Worked with IT Analyst to learn new MES system.Ensured all IT policies and procedures are followed.Worked with multiple teams to ensure and monitor all applications are updated and analyzed applications that were out of date and needed upgrades.Managed application inventory of over 1,300 applications.

Investigated any issues with access points.Provided basic desktop technical support with electronics, identifying the cause and investigating potential reasons for downtime with electronics.Deployed and imaged PC’s and iPads for the company.Responded promptly to requests and efficiently resolved issues to minimize downtime and disruptions.Identified problems and innovative ways to mitigate potential downtime.Enacted perfect customer satisfaction by fixing the problem and communicating within the company of potential problems.