Learning Facilitator
CurrentProvided new hire and continuing education training through in person and virtual platforms.Owned technical hosting training curriculum, including managing stakeholders, performing needs analysis, and creating updates to the design along with the dedicated Instructional Design team.As the Content Lead for the launch of a new BPO center in Mohali, India, oversaw in person the upskilling of new agents, all levels of leadership, and the creation of a self-sufficient training team. This was the largest launch of a BPO in company history, and my team was singled out for our adaptability to unexpected challenges to bring it to a successful completion, on time and on budget.