Austin Newton Email and Phone Number

• Managed and administered Active Directory, including user account and equipment management.• Orchestrated the implementation and management of Antivirus and Endpoint security solutions across a dynamic network of 250 workstations and servers, ensuring robust protection against evolving cyber threats.• Managed both Android and iPhone devices, utilizing an MDM solution to ensure seamless control and security.• Resolved a diverse range of end-user tickets encompassing Microsoft 365, hardware issues, networking, and various third-party tools.

• Successfully diagnosed and resolved a range of networking issues, encompassing TCP/IP, DHCP, DNS, and firewall challenges.• Developed and implemented best practice documentation to enhance efficiency across the help desk, leading to significant time savings and improved service delivery.• Successfully staged and configured diverse hardware and software solutions for clients, streamlining deployment processes and ensuring seamless integration.• Executed national deployments of POS systems, workstations, and servers for diverse client businesses, ensuring seamlessintegration and optimal functionality.