Austin Piglowski Email & Phone Number

Grand Rapids, MI, US

Grand Rapids, Michigan, United States

• Engage and focus on growing existing customer wallet share
• Adhere and exhibit skills that embrace Service Express sales methodology to qualify new leads, overcoming objections, and pricing/negotiating deals that are profitable to Service Express
• Effectively run and execute meetings with customers and set meetings with new customer contacts that hold and build pipeline
• Uncover customer needs and position Service Express offerings to solve challenges
• Develop and deliver customized proposals based on needs analysis to customers
• Build and manage 12-month pipeline, consistently executing to drive results

Grand Rapids, Michigan, United States

• Regularly meet with assigned customers to maintain and grow business relationship
• Identify new business opportunities and close add-on revenue
• Collaborate with Sales Support to ensure timely contract renewals and agreement changes
• Provide quotes on solution-oriented services/equipment that will make them more profitable and update service agreements
• Respond to billing, hardware, and/or maintenance contract questions in a timely manner
• Update Salesforce with customer contacts and sales activity

Grand Rapids, Michigan, United States

• Primary focus on selling to new accounts
• Prospect, set meetings, & exceed customer expectations
• Listen to customer needs to create customized solutions
• Clearly communicating our offerings to customers and showing how those offerings benefit them directly
• Follow up and follow through with all existing clients and prospects
• Maintain territory plan and activities to achieve assigned revenue goals

Michigan, United States

Rosemont, IL

• Includes all responsibilities from previous role as a regional sales manager
• Remote based position
• Covering the downtown Chicago market with a specialization in luxury branded properties
• Focused on developing strong partnerships with local accounts with the purpose of growing market share and driving sales
• Identify and develop new accounts in the local area
• Customize business proposals based on account needs and account strategies

Rosemont, IL

• Sales manager covering the Illinois, Wisconsin, and downtown Chicago market
• Handle customer inquiries and lead requests for groups within predefined parameters
• Working with customers to align preferences with various represented brands
• Utilizing each business opportunity to maximize revenue and drive customer loyalty
• Maintain current customer loyalty by delivering service excellence throughout each customer experience
• Verifying that business is turned over properly and in a timely fashion for quality service delivery

Oak Brook, IL

• Oversee a staff of 32 across multiple departments including front desk and housekeeping operations
• Handled all customer issues and complaints with empathy while minimizing financial impact to the organization
• Lead our team to finish the 2016 fiscal year with an 80.7 check-in score, 6.7 points ahead of our 2016 goal
• Managed hotel inventory during sellout nights and high occupancy situations
• Established and facilitated a bi-weekly meeting focused on analyzing data to find opportunities for further improvement in areas of weakness
• Handled payroll for responsible departments

Mount Pleasant, MI

Mount Pleasant, MI