Austin Radhs Email & Phone Number

Pontiac, Michigan, United States

- Maintain 3,000 Endpoint, through Manage Engine Endpoint Central.- Administer, configure, install, develop, deploy, and maintain key UEM components, such as configurations, templates, application packages, patches, and baseline OS images.- Provide package deployment and overall compliance check-ins.- Maintain integration between UEM and Helpdesk environments.- Create and/or maintain applicable documentation, including but not limited to, workflows, processes, desk instructions, SOPs, Policy & Procedures.

Pontiac, Michigan, United States

- Complete level 1 & 2 helpdesk tickets through manage engine ticketing system. - Support end-users on-site, off-site and on manufacturing floor. - Assisted in the deployment and maintenance of computers and printers.- Conducted troubleshooting and problem-solving for hardware, system errors, and application malfunctions.- Configure machine controllers on manufacturing floor to communicate with computer systems for file transfer.

Troy, Michigan, United States

- Supported 100s of automotive dealerships with various OEMs that use Eadvisor scan tools in their service center.- Configured network cards and access points to allow for scan tools to communicate with end user systems.- Helped manage the shipping department by sending out the proper equipment to dealerships and sales representatives with UPS software.- Provided technical support to end-users by troubleshooting and resolving hardware and software issues in a timely manner.- Collaborated with cross-functional teams to identify and resolve complex technical problems.

Shelby Township, Michigan, United States

- Seasonal (Summer) Freight Handler

Shelby Township, Michigan, United States

Bachelor Of Science, Information Technology

General Studies, Information Technology

High School Diploma