Austin Roark Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Seattle, Wa, Us

Austin, Tx, Us

-Partner closely with IT organization to elicit, analyze, specify and validate system requirements that support functional needs.-Serve as primary point of contact within business team for IT support and system enhancement requests.-Perform and facilitate analysis of requirements, tradeoffs, priorities, and solutions and make recommendations to business units.-Understand and advocate for process and system leading best practices / redesign and drive solutions.-Quickly and accurately assess system abilities / limitations against business needs.-Establish deep domain expertise in Four Hands business units' processes and interdependencies, and in the tools and technologies that enable business units to make better business decisions, access and utilize their data, and improve their processes.-Develop functional specs and workflows that deliver against business requirements and leverages core system capabilities.-Develop testing scripts and act as lead in UAT for respective functions.-Oversee development, maintenance and delivery of system training materials.-Provide supplemental support for the development of function specific PowerBI reports / analytics and business team Sharepoint sites.-Drive business engagement to accelerate the completion of system projects.

Austin, Tx, Us

-Partner with National Account Executives to achieve maximum results from major customer relationships-Determine customer service requirements by maintaining consistent contact with major customers and National Account Executives; analyzing information and providing solutions-Maintain and improve customer-service quality; by resolving problems, identifying customer service trends, determining system improvements, implementing change-Coordinate customer needs by communicating with all departments within the company to achieve results-Coordinate new product implementation; presentations, training materials, and product information

Austin, Tx, Us

-Partner with Account Executives to achieve maximum results from all customer relationships-Determine customer service requirements by maintaining consistent contact with customers and Account Executives; analyzing information and providing solutions-Maintain and improve customer-service quality; by resolving problems, identifying customer service trends, determining system improvements, implementing change-Maximize customer operational performance by providing resources and technical advice-Improve customer service quality by studying, evaluating, and redesigning processes-Coordinate customer needs by communicating with all departments within the company to achieve results-Coordinate new product implementation; presentations, training materials, and product informationMaintain and nurture strategic relationships

Austin, Tx, Us

Quickly became a valued asset at this nationally recognized upscale Austin retailer of menswear known for exceptional customer service. Create new merchandise in inventory/point of sale system and online, create and run sales reports as well as monitor sales goals. Receive and process/stock new shipments and fulfill online orders. Open and close, make deposits; manage daily store operations while greeting and assisting customers. Manage social media accounts (Facebook, Instagram, MailChip mailing lists, website blog), as well as online inventory. Maintain merchandise displays and overall store appeal. Monitor and replenish merchandise.Ensure customers receive exemplary customer service. Engage in suggestive selling techniques to up-sell merchandise and help customers with wardrobe styling. Promptly address customer questions and concerns. Collaborate with co-workers to form a strong team and contribute to the store’s overall success.▪ Guide customers through an enjoyable, satisfying experience while building a loyal, repeat clientele.▪ Consistently meet individual and team sales goals.▪ Recognized by peers in 2013 with the Best Product Knowledge Award.

Washington, District Of Columbia, Us

Hired as a subcontractor, helped conduct Chinese translation online for ongoing international cases. Helped understand different cultural variations overseas to advance the investigative casework.-Conducting translations of documents from Mandarin Chinese to English.-Leading discussions on translated documents with members of the investigative team and explaining cultural differences.-Helped communicate with Chinese speaking members of the investigative team.

Austin, Texas, Us

Conducted awareness and member outreach activities to the local Asian businesses. Promoted economic growth of the Asian American business community through advocacy, connections, and education.▪ Raised awareness of upcoming events, seminars, and networking opportunities.▪ Researched Asian American business data based on recent census records.▪ Worked closely with the Austin Economic Planning Board to plan events and keynote presentations in the Austin community.▪ Assisted with planning and set-up of the 2014 Texas Global Business Summit.