On a 180-guest ship responsible for the Food & Beverage and Housekeeping departments, directed multiple managers and a staff of 25-30 employees. Conducted daily stand-up meetings and training for both departments.Accountable for events on board dedicated to new guests and private events for our returning guests.Managed and submitted all staff weekly hours, conducted 30, 60 and 90 day reviews for all my staff, and administered all disciplinary actions up to and including termination.Ensured employee knowledge of safety requirements, work responsibilities, company history, and ship itinerary.Monitored and directed staff to maintain company professionalism and cleanliness standards on and off duty.Adjusted to different boats, itineraries, regions, teams, and superiors frequently while working three different ships on the upper Mississippi River, Tennessee River, and the Chesapeake Bay.Creating a tentative and following up by booking and selling cruises ranging from $5,000-$80,000 at a time.

• Front Desk, Security, Engineering, Housekeeping, Activities and Food & Beverage experience.• Financially rewarded for acknowledgements by multiple guests.Marriott’s Grand Vista, Orlando Florida - Food & Beverage Training, Kitchen food prep, mixology classes, cashier operation, food runner, made high quality espressos and brewed coffees.El Corazon Luxury Hotel, Santa Fe New Mexico - Selected as part of a Task Force to assist the Santa Fe property as Interim Front Desk Manager trained and staffed the front desk and housekeeping areas.Marriott’s Shadow Ridge, Palm Springs California –Leadership Training, established personal DISC profile, role played common industry situations, listened to guest speakers and practiced SOI discipline method.The Welk Resort, North San Diego – Interim Food & Beverage Manager, due to short staffing filled in where needed; bartended, kitchen food prep, serving, working cook line…etc. Hosted wine tasting events and wedding receptions while also directing the food & beverage staff.

• Prepared banquets for 30-350 guests by clothing tables, setting napkins, plates and utensils for both private and corporate events.• Recommended food and beverages to guests by suggesting courses, shared chef’s specialties, identified appropriate beverage pairings with meals and answered food preparation questions.• Received and input orders to the bar and kitchen.• Served food and beverage orders from the bar and kitchen. • Cleaned up and broke down banquet area following events.• Supported additional resort restaurants by making and serving coffees, greeting guests, serving orders and busing tables.• Prepared drinks and took food orders at the beachfront bar.• Provided directions and responded to guest's needs and requests throughout the 32 acre luxury beachfront resort.

• Scanned, received and shipped 15K-20K packages from shipping containers daily.• Picked packages for specific routes in Portland, OR and Vancouver, WA.• Assisted drivers with organizing packages prior to departure.• Delivered packages to 150-200 customers daily.

• Picked orders for stocked items for distribution to Kroger, Foster Farms, Sysco and Albertsons.• Recorded material volumes received and distributed to ensure order fulfillment.• Compiled worksheets from customer orders to calculate efficiency and order accuracy.• Sorted and placed materials according to predetermined sequence.• Reviewed orders and staged materials for distribution.• OSHA Power Industrial (PIT) Trained and Certified.

• Cleaned, stocked and maintained 30-40 golf carts daily.• Set up and broke down tournaments for 20-40 teams.• Supported banquet staff with event preparation and serving.• Ensured a clean practice facility by setting tees, cleaning the range and picking up range balls.• Provided customer service support to the Pro Shop by making tee times, sales and providing customer information.