Austin Richards

Austin Richards Email and Phone Number

Head of CS RevOps @ Zonos
St. George, UT, US
Austin Richards's Location
St George, Utah, United States, United States
Austin Richards's Contact Details

Austin Richards personal email

n/a
About Austin Richards

I am an ambitious, self-motivated, thinker. I enjoy solving technical problems and providing efficient solutions through data driven analysis. I have strong interpersonal skills and know how to relate to others, as well as superiors. I like to be punctual.

Austin Richards's Current Company Details
Zonos

Zonos

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Head of CS RevOps
St. George, UT, US
Website:
zonos.com
Employees:
109
Austin Richards Work Experience Details
  • Zonos
    Head Of Cs Revops
    Zonos
    St. George, Ut, Us
  • Zonos
    Head Of Cs/Sales Revops
    Zonos Sep 2021 - Present
    St George, Ut, Us
    Adapted SaaS KPIs: Reworked traditional metrics like Net Revenue Retention (NRR) and Churn to fit Zonos' usage-based pricing model, providing leadership with actionable insights into product and company performance.Sales Commission Structure: Developed and calculated the sales commission structure, managing monthly distributions and overseeing bonuses for the Onboarding, Customer Success, and Customer Success Management teams.Cross-Functional Leadership: Orchestrated initiatives across Customer Success, Sales, and Marketing teams to enhance revenue efficiency and growth, showcasing leadership in a dynamic environment.Data-Driven Reporting: Developed SQL and Python-based reporting systems to identify and address merchant errors in the Landed Cost Guarantee product, significantly reducing revenue loss and improving product performance.
  • Skywest Airlines
    Financial Inventory Analyst Supervisor
    Skywest Airlines Oct 2019 - Sep 2021
    St George, Ut, Us
    Implemented a Theory of Constraints-based supply chain model for 30,000+ airplane parts, decreasing downed planes while achieving over $30M in cost savings and cost avoidance.Optimized inventory placement through a buffer management system, freeing capital for the acquisition of more commonly used parts, improving both operational and financial performance.Collaborated closely with IT for seamless transition from manual operations to automated processes, demonstrating strong cross-functional teamwork.
  • Allied Universal
    Strategy And Operations Analyst
    Allied Universal Nov 2018 - Aug 2019
    Irvine, Ca, Us
    Identified and closed a loophole in employee vacation hours accounting, leading to $1.2M in annual cost savings and showing an acute eye for detail.Presented monthly reports and initiatives to VPs, showcasing an ability to convey complex information to senior stakeholders. Leveraged large data sets to pinpoint cost-saving opportunities, applying rigorous data analysis skills.
  • Alliant Insurance Services
    Employee Benefits Analyst
    Alliant Insurance Services Apr 2018 - Nov 2018
    Irvine, Ca, Us
    Manage all financial aspects of 12 public and privately held entities as part of their employee benefits process. Including the creation of financial and benefit spreadsheets that are presented to clients. Proven capability to manage multiple long term competing deadlines in a organized and professional manner without compromising the integrity of internal and external reports. Effective and concise communication while working with remote teams on complex employee benefit and financial processes.
  • Telos Residential Treatment Center
    Research Intern
    Telos Residential Treatment Center May 2017 - Aug 2017
    Showed an 88% improvement in outcome testing of students that attended secondary school, which supported sales and marketing efforts.Used Excel to import and clean data for A/B testing using MCMC and Bayesian Modeling in R.Using R created reports to relay key findings to Board Members and Managing Partners of Telos.Used MCMC and Multivariable Bayesian Modeling to disprove time consuming practices of Telos’s academic tracking used in NATSAP Report.
  • Operation Underground Railroad
    Our Mechanical And Support Leader
    Operation Underground Railroad Jul 2016 - Jul 2016
    Salt Lake City, Utah, Us
    Was the participant mechanical and support leader for 50+ participants. This was a five day 500+ mile bike ride fundraising event down the PCH raising $135,000 for OUR.Resolved car/bike/logistic problems quickly and efficiently to maintain event experience
  • Brigham Young University
    Sports Camp Counselor
    Brigham Young University May 2015 - Aug 2015
    Provo, Ut, Us
    Supervised 20+ participants, which required leadership, time management, and creativity to be successful.Ensured safety and cultivated a inclusive environment for the duration of the events. This included reporting to superiors in a timely manner multiple times a day on participants.

Austin Richards Skills

Microsoft Excel Microsoft Word Microsoft Powerpoint Teamwork R Statistics

Austin Richards Education Details

  • Brigham Young University
    Brigham Young University
    Applied Statistics And Analytics

Frequently Asked Questions about Austin Richards

What company does Austin Richards work for?

Austin Richards works for Zonos

What is Austin Richards's role at the current company?

Austin Richards's current role is Head of CS RevOps.

What is Austin Richards's email address?

Austin Richards's email address is au****@****aus.com

What schools did Austin Richards attend?

Austin Richards attended Brigham Young University.

What skills is Austin Richards known for?

Austin Richards has skills like Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Teamwork, R, Statistics.

Who are Austin Richards's colleagues?

Austin Richards's colleagues are Meagan Aldridge, Craig Kubie, Monica Goethe, Anil Birje, Ashlyn Kint, Tommy Davidson, Tyler Reber.

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