Austin Cooper

Austin Cooper Email and Phone Number

Deskside Support Technician @ Dell Technologies
Chandler, AZ, US
Austin Cooper's Location
Chandler, Arizona, United States, United States
About Austin Cooper

My relationship with technology started as a passing interest but eventually became a fascination that led me to shift my focus entirely. This curiosity has only grown stronger over time, eventually leading me to set aside my musical project to pursue an Associate in Applied Science in Cybersecurity. I expect to graduate in Summer 2025.I’ve always embraced constant learning. As a behavior therapist, I developed emotional intelligence and patience, while my experience at a software company introduced me to ticketing systems and adaptability. In my current role, I’m dedicated to quickly mastering new technologies and collaborating with others.I earned my A+ certification through independent study. I am currently doing the same for the Network+ as well as expanding my home lab for continuous hands-on experience.I'm eager to explore new and challenging opportunities where I can further develop my skills and contribute to exciting projects!

Austin Cooper's Current Company Details
Dell Technologies

Dell Technologies

View
Deskside Support Technician
Chandler, AZ, US
Website:
applause.com
Employees:
1183
Austin Cooper Work Experience Details
  • Dell Technologies
    Deskside Support Technician
    Dell Technologies
    Chandler, Az, Us
  • Applause
    Software Quality Assurance Tester
    Applause Oct 2021 - Present
    Scottsdale, Arizona, United States
    • Provided technical support to end-users, ensuring satisfaction and efficiency.• Recommend software improvements, leading to measurable performance gains.• Quickly adapted to new technologies, facilitating efficient problem-solving.• Utilize strong communication skills to effectively convey technical information.• Meticulously documented test results and software behaviors, providing valuable insights for future product development and enhancements.
  • Keap
    Technical Support Representative
    Keap Mar 2021 - Sep 2021
    Chandler, Arizona, United States
    • Provided customer support via phone, chat, and email from initial interaction until resolution, ensuring high satisfaction rates.• Empathetically guided non-technical users through complex issues, improving their understanding and confidence in using the product.• Documented customer interactions, contributing to a robust knowledge base that enhanced team performance and consistency.• Collaborated with cross-functional teams to ensure seamless communication and efficient resolution of customer concerns.
  • Lexington Services
    Behavioral Health Technician
    Lexington Services Jun 2019 - Dec 2020
    Mesa, Arizona, United States
    • Implemented individualized therapy plans, enhancing client behavior and well-being.• Provided crisis intervention with a positive demeanor, de-escalating high-stress situations to ensure client safety.• Accurately documented client behaviors and interventions, maintaining compliance with standards.
  • Zia Record Exchange
    Media Buyer
    Zia Record Exchange Sep 2016 - Sep 2017
    Chandler, Arizona, United States

Austin Cooper Education Details

Frequently Asked Questions about Austin Cooper

What company does Austin Cooper work for?

Austin Cooper works for Dell Technologies

What is Austin Cooper's role at the current company?

Austin Cooper's current role is Deskside Support Technician.

What schools did Austin Cooper attend?

Austin Cooper attended Chandler/gilbert Community College.

Who are Austin Cooper's colleagues?

Austin Cooper's colleagues are Mahin Rahman, Mohammed Adhil, Ews79utest Utest, Liliana Bejarano, Matteo Comin, Joel Armando Ramírez Rodríguez, Matthew Nolan.

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