Austin Crouch Email & Phone Number

Nashua, NH, US

Elmsford, New York, United States

• Achieved a 95% first-call resolution rate by providing phone and email support to a client base of 20,000 users.
• Resolved diverse issues - including hardware, software, browser compatibility, authentication, and user inquiries.
• Documented customer interactions using ServiceNow - creating detailed tickets containing contact details, troubleshooting steps, problem resolutions, third-party escalations, and ticket specifics.
• Proactively conducted thorough reviews of all pending tickets, identifying unresolved issues within the team and following up with customers, resulting in the timely closure of all support tickets by the contract’s end.

New York, New York, United States

• Delivered on-site IT support, specializing in hardware and software migrations and installing, configuring, and troubleshooting desktops, network printers, and peripherals.
• Performed networking equipment swap and upgrade in live environments, providing same-day resolution.
• Utilized existing network infrastructure to allocate networking resources, including IP addresses and subnet masks.
• Facilitated communication between the client and technical teams, ensuring deliverables meet client expectations.

Blauvelt, New York, United States

• Efficiently sorted an average of 180 packages per hour, ensuring speed and accuracy of deliveries.
• Safely loaded and unloaded delivery trucks, optimizing space utilization while adhering to FedEx safety protocols.
• Operated various material handling equipment, including conveyor belts, tugger carts, and pallet jacks.

Airmont, New York, United States

• Efficiently managed high call volumes, providing excellent customer service resolving prescription, billing, and delivery issues.
• Demonstrated technical proficiency by assisting coworkers with computer and printer issues and setting up POS systems.

Nyack, New York, United States

• Achieved high standards of customer service during high-volume, fast-paced operations; resulting in the store receiving over 95% perfect customer satisfaction reviews each month.
• Utilized POS systems to efficiently process customer orders, proactively engaging with customers to build rapport and identify opportunities to upsell. This resulted in increased customer loyalty, repeat business, and.
• Streamlined morning preparation processes to complete tasks for food and beverage stations, baked goods, display cases, and health and safety checks in under 30 minutes, providing a more efficient start to each day.
• Assumed responsibility for weekly inventory checks of store products and verifying the accuracy of incoming shipments.

Hastings-On-Hudson, New York, United States

• Assisted in the examination, diagnosis, and treatment of animals, ensuring their well-being and comfort throughout their stay at the clinic.
• Administered medications, vaccinations, and treatments as directed by veterinarians, maintaining records of patient histories and treatment plans.
• Engaged with clients proactively by efficiently scheduling appointments, conducting timely follow-ups to ensure optimal care, and clearly explaining cost estimates for treatments and services.
• Provided daily care to in-patient animals, maintaining a clean and sterile environment to safeguard the health of patients, staff, and clients.

Garnerville, New York

• Provided exceptional customer service by greeting and assisting customers, answering questions, and resolving issues promptly and courteously.
• Operated the cash register with accuracy, processing payments, handling cash, and ensuring a balanced cash drawer at the end of each shift.
• Scanned and bagged merchandise efficiently, demonstrating attention to detail and product knowledge to assist customers with their purchases.
• Maintained a clean and organized checkout area, including the cleaning of conveyor belts, countertops, and payment terminals.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Computer Information Systems

Coursework in Programming (Java, C++, VBA), Spreadsheet Design, Database Design, and Web Page Development

High School Diploma