Austin Shepard Email & Phone Number

Houston, Tx, Us

Galveston, Texas, United States

• Provide hands-on and strategic support for HR functions in the areas of recruiting, onboarding, compliance, employee relations, training, compensation and benefits • Assess potential candidates for fit (skills, education, competency, culture alignment) • Organize and coordinate recruiting process (create job requisitions, train and assist the HR recruiter) • Organize and implement the onboarding process (conduct orientation, present and explain benefit offerings, and coordinate with the HR administrator) • Provide employee relations support for employees and managers, including resolving issues• Assist vice presidents with maintaining departmental budget• Develop and deliver various HR training programs (new hires, open enrollment, performance evaluations, etc.)• Maintain working knowledge of compliance and regulatory concerns, best practices, and industry trends• Handle and oversee other HR duties with the company's HR administrator and recruiter • Created and continue to maintain a HR tracking system to ensure that HR staff and support is able to review and address issues timely and accurately

Galveston, Texas, United States

• Assist the Human Resources Manager and VP of HR for Texas International Terminals • Organize and coordinate recruiting process (manage on-line postings, extend offers, prepare new hire paperwork)• Organize and implement the onboarding process (help conduct orientation and provide employees with a welcoming and inclusive experience) • Answer and resolve any HR issues from employees that call, email, and walk into the office • Update ADP with changes to employee records including promotions and terminations • Create, run and review time and payroll reports • Arrange and participate in company functions and meetings • Hired on as a permanent employee with Texas International Terminals

Remote

• Manage a team of Tier 2 employees for a HR service center• Create team goals and key performance indicators (KPI) and ensure the KPIs are being met• Review, update and train team members on plan documents • Establish and maintain Executive Service program to provide elevated service for high-level executives• Enter, review, approve and audit data entry and payroll requests into HRM system• Monitor and evaluate team performance by creating and using reports and auditing cases • Routinely meet with team members to provide coaching and feedback

Houston, Texas, United States

• Manage a team of Tier 1 and Tier 2 employees for a HR contact center• Assist with escalated issues either directly or by providing support to team members• Promote employee development and engagement while maintaining service delivery levels• Participate in requirement, design, testing, training and implementation activities• Host and actively participate in meetings with key HR stakeholders including ER, COE, and vendors• Meet with representatives one-on-one to ensure that goals and metrics are being met• Perform scheduled and ad hoc team performance reports in order to present findings in various meetings• Enter, review, approve and audit payment requests into HCM system• Edit and provide HR communications to employees and HR while maintaining an internal FAQ document• Capture risk events via a root cause analysis (RCA) and implement actions to avoid repetition • Continue to serve as a benefits SME when key HR stakeholders need assistance

Houston, Texas, United States

• Resolve complex HR issues ranging from benefits, payroll, and data entry problems• Work with other departmental work groups to resolve complex issues• Analyze and enter leave and payroll records into HCM systems • Provide expertise in handling escalated issues and solutions to HR representatives• Serve as a subject matter expert on benefit subjects varying from CERA to Puerto Rico leaves• Facilitate communication between vendor associations and HR leadership• Report workers comp incidents to the vendor and serve as liaison for employees and adjusters• Research RCA issues, identify process gaps, and make recommendations for resolution• Assist with key transformation projects such as PeopleSoft to Workday conversion• Promoted to Supervisor

Houston, Texas, United States

• Resolve issues that cannot be addressed by customer service representatives (Tier 1)• Serve as SME on HR policies including benefits, leaves and retirement plans • Process leaves, terminations, and retirements into HRM system• Calculate final pay, vacation, and severance for employees that are leaving the company• Answer questions that retirees or active employees have about their retirement plan• Determine eligibility on various retirement benefits varying from pension plan to medical• Provide verification of employment (VOE) and pension letters to retirees and third parties• Act as the liaison between employees and Tier III Specialist or benefit vendors• Manage and maintain leave cases to ensure data integrity and accurate pay• Process worker’s compensation leaves and report incidents to the proper vendor• Continue to support the HR project team with any outstanding issues

Houston, Texas, United States

• Handle escalated HR calls and help co-workers with clarification or assistance • Assist the HR project team on the Leaves and Terminations database • Resolve outstanding issues by serving as a liaison between the employee and the Tier II department • Monitor the call center’s call volume to ensure proper staffing • Participate in staff meetings by clarifying or updating employees on various HR topics• Promoted to HR Specialist II

Houston, Texas, United States

• Assist current and former employees on numerous HR subject matters • Collaborate with HR Generalists and managers in processing leaves, terminations, and pay • Update HRM system with benefit change requests • Resolve benefit related issues (medical, dental, life insurance, retirement plans) • Handle payroll questions including payroll adjustments and W-2/W-4 issues • Process workers compensation claims • Assist on several key projects ranging from software testing to new hire training • Promoted to HR Specialist