Austin Shepard Email & Phone Number

Houston, TX, US

Galveston, Texas, United States

• Provide hands-on and strategic support for HR functions in the areas of recruiting, onboarding, compliance, employee relations, training, compensation and benefits
• Assess potential candidates for fit (skills, education, competency, culture alignment)
• Organize and coordinate recruiting process (create job requisitions, train and assist the HR recruiter)
• Organize and implement the onboarding process (conduct orientation, present and explain benefit offerings, and coordinate with the HR administrator)
• Provide employee relations support for employees and managers, including resolving issues
• Assist vice presidents with maintaining departmental budget

Galveston, Texas, United States

• Assist the Human Resources Manager and VP of HR for Texas International Terminals
• Organize and coordinate recruiting process (manage on-line postings, extend offers, prepare new hire paperwork)
• Organize and implement the onboarding process (help conduct orientation and provide employees with a welcoming and inclusive experience)
• Answer and resolve any HR issues from employees that call, email, and walk into the office
• Update ADP with changes to employee records including promotions and terminations
• Create, run and review time and payroll reports

Remote

• Manage a team of Tier 2 employees for a HR service center
• Create team goals and key performance indicators (KPI) and ensure the KPIs are being met
• Review, update and train team members on plan documents
• Establish and maintain Executive Service program to provide elevated service for high-level executives
• Enter, review, approve and audit data entry and payroll requests into HRM system
• Monitor and evaluate team performance by creating and using reports and auditing cases

Houston, Texas, United States

• Manage a team of Tier 1 and Tier 2 employees for a HR contact center
• Assist with escalated issues either directly or by providing support to team members
• Promote employee development and engagement while maintaining service delivery levels
• Participate in requirement, design, testing, training and implementation activities
• Host and actively participate in meetings with key HR stakeholders including ER, COE, and vendors
• Meet with representatives one-on-one to ensure that goals and metrics are being met

Houston, Texas, United States

• Resolve complex HR issues ranging from benefits, payroll, and data entry problems
• Work with other departmental work groups to resolve complex issues
• Analyze and enter leave and payroll records into HCM systems
• Provide expertise in handling escalated issues and solutions to HR representatives
• Serve as a subject matter expert on benefit subjects varying from CERA to Puerto Rico leaves
• Facilitate communication between vendor associations and HR leadership

Houston, Texas, United States

• Resolve issues that cannot be addressed by customer service representatives (Tier 1)
• Serve as SME on HR policies including benefits, leaves and retirement plans
• Process leaves, terminations, and retirements into HRM system
• Calculate final pay, vacation, and severance for employees that are leaving the company
• Answer questions that retirees or active employees have about their retirement plan
• Determine eligibility on various retirement benefits varying from pension plan to medical

Houston, Texas, United States

• Handle escalated HR calls and help co-workers with clarification or assistance
• Assist the HR project team on the Leaves and Terminations database
• Resolve outstanding issues by serving as a liaison between the employee and the Tier II department
• Monitor the call center’s call volume to ensure proper staffing
• Participate in staff meetings by clarifying or updating employees on various HR topics
• Promoted to HR Specialist II

Houston, Texas, United States

• Assist current and former employees on numerous HR subject matters
• Collaborate with HR Generalists and managers in processing leaves, terminations, and pay
• Update HRM system with benefit change requests
• Resolve benefit related issues (medical, dental, life insurance, retirement plans)
• Handle payroll questions including payroll adjustments and W-2/W-4 issues
• Process workers compensation claims