Austin Smith Email & Phone Number

Charlotte, North Carolina, United States

• Provided oversight and guidance across multiple software projects, ensuring strategic alignment with business objectives while delivering high-quality solutions on time.• Organized and led the AI Center of Excellence, driving the adoption and integration of Generative AI technologies across the organization to foster innovation and competitive advantage.• Contributed hands-on technical expertise to teams when additional capacity or support was needed, maintaining a strong connection to the engineering process and mentoring team members.

Charlotte, North Carolina, United States

• Led and mentored a team of software engineers in an agile environment, transforming high-level features into detailed user stories to ensure clarity and alignment with project goals.• Ensured consistent delivery of contracted work for every iteration, maintaining high standards of quality and meeting all project deadlines.• Architected multiple database designs and led significant refactoring efforts of the financial reconciliation tool to enhance performance, scalability, and maintainability.• Diagnosed and resolved critical issues with the service bus intake, resulting in a drastic reduction in data intake time and improved overall system efficiency.• Assisted in driving a culture of Generative AI at Kingsmen, driving innovation and empowering the team to leverage AI technologies for enhanced problem-solving and productivity.

Charlotte, North Carolina, United States

• Developed a financial reconciliation tool for a key client, leveraging C#, SQL Server, and TypeScript to streamline financial processes and enhance data accuracy.• Designed and implemented a data intake service using microservices, a service bus, and NoSQL databases, enabling a seamless data feed for the financial reconciliation tool and improving overall data processing efficiency.

• Designed and implemented the FASB Journal Entry process, ensuring client's ASC 842 compliance, while also leading a team during client's quarter posting to maintain high customer satisfaction.• Optimized application performance by facilitating the adoption of Dapper and using SQL Trace to improve query efficiency, resulting in a 50% reduction in overall response time.• Mentored junior engineers, significantly improving team efficiency and best practices.

Cayce, South Carolina

• Developed and managed critical applications for the Corporate Security Operations Center, including a scheduling tool and a Radio Checklist Application for 24/7 guard location tracking.• Collaborated with Senior Analysts to create SQL-based security reports and implemented new design layouts for the Corporate Badging software.• Led the deployment of Windows 10 upgrade packages across the department and authored comprehensive documentation for newly developed applications.

Columbia, South Carolina Area

• Managed over 700 accounts totaling $10 million in annual premium, establishing strong relationships with top brokerage firms nationwide.• Increased revenue for agents and brokers by providing strategic counsel and ensuring timely, professional group enrollments.• Enhanced productivity and successfully coordinated across departments to manage a demanding workload efficiently.

Columbia, South Carolina Area

• Collaborated with agents, brokers, and internal teams to ensure accurate processing of group applications and maintained the triage database by resolving process barriers.• Generated daily triage reports and enforced strict timelines in leadership meetings, facilitating the successful implementation of new groups.• Balanced multiple projects and conducted detailed research to identify and resolve enrollment issues, maximizing overall performance.

Associate Of Science (A.S.), Computer Programming

Activities and Societies: Association for Computing MachineryGraduated May 2018 with an Associate's in Computer Programming Technology.

Bachelor Of Arts (Ba), Experimental Psychology

Activities and Societies: • Charity 5ks, Basketball, Public Speaking, College FootballEngaged in research for the University that included.

Bachelor Of Arts (Ba), Experimental Psychology

Activities and Societies: Paintball Club, Golf ClubSelected to participate in a semester long program at the University of Kent.