Austin Smith Email & Phone Number

Charlotte, North Carolina, United States

• Provided oversight and guidance across multiple software projects, ensuring strategic alignment with business objectives while delivering high-quality solutions on time.
• Organized and led the AI Center of Excellence, driving the adoption and integration of Generative AI technologies across the organization to foster innovation and competitive advantage.
• Contributed hands-on technical expertise to teams when additional capacity or support was needed, maintaining a strong connection to the engineering process and mentoring team members.

Charlotte, North Carolina, United States

• Led and mentored a team of software engineers in an agile environment, transforming high-level features into detailed user stories to ensure clarity and alignment with project goals.
• Ensured consistent delivery of contracted work for every iteration, maintaining high standards of quality and meeting all project deadlines.
• Architected multiple database designs and led significant refactoring efforts of the financial reconciliation tool to enhance performance, scalability, and maintainability.
• Diagnosed and resolved critical issues with the service bus intake, resulting in a drastic reduction in data intake time and improved overall system efficiency.
• Assisted in driving a culture of Generative AI at Kingsmen, driving innovation and empowering the team to leverage AI technologies for enhanced problem-solving and productivity.

Charlotte, North Carolina, United States

• Developed a financial reconciliation tool for a key client, leveraging C#, SQL Server, and TypeScript to streamline financial processes and enhance data accuracy.
• Designed and implemented a data intake service using microservices, a service bus, and NoSQL databases, enabling a seamless data feed for the financial reconciliation tool and improving overall data processing.

• Designed and implemented the FASB Journal Entry process, ensuring client's ASC 842 compliance, while also leading a team during client's quarter posting to maintain high customer satisfaction.
• Optimized application performance by facilitating the adoption of Dapper and using SQL Trace to improve query efficiency, resulting in a 50% reduction in overall response time.
• Mentored junior engineers, significantly improving team efficiency and best practices.

Cayce, South Carolina

• Developed and managed critical applications for the Corporate Security Operations Center, including a scheduling tool and a Radio Checklist Application for 24/7 guard location tracking.
• Collaborated with Senior Analysts to create SQL-based security reports and implemented new design layouts for the Corporate Badging software.
• Led the deployment of Windows 10 upgrade packages across the department and authored comprehensive documentation for newly developed applications.

Columbia, South Carolina Area

• Managed over 700 accounts totaling $10 million in annual premium, establishing strong relationships with top brokerage firms nationwide.
• Increased revenue for agents and brokers by providing strategic counsel and ensuring timely, professional group enrollments.
• Enhanced productivity and successfully coordinated across departments to manage a demanding workload efficiently.

Columbia, South Carolina Area

• Collaborated with agents, brokers, and internal teams to ensure accurate processing of group applications and maintained the triage database by resolving process barriers.
• Generated daily triage reports and enforced strict timelines in leadership meetings, facilitating the successful implementation of new groups.
• Balanced multiple projects and conducted detailed research to identify and resolve enrollment issues, maximizing overall performance.

Associate Of Science (A.S.), Computer Programming

Activities and Societies: Association for Computing MachineryGraduated May 2018 with an Associate's in Computer Programming Technology.

Bachelor Of Arts (Ba), Experimental Psychology

Activities and Societies: • Charity 5ks, Basketball, Public Speaking, College FootballEngaged in research for the University that included.

Bachelor Of Arts (Ba), Experimental Psychology

Activities and Societies: Paintball Club, Golf ClubSelected to participate in a semester long program at the University of Kent in.