Austin Spires Email & Phone Number

Denver, Co, Us

San Francisco, Ca, Us

Fastly provides the best scalability and security tools on the Internet for developers of all types, including indie developers, enterprise developers, and the newest developers.Working within the product org, I help to ensure that we're meeting developers where they are with our messaging. I work cross-functional with product owners to build the right features and product nuances to cater to the needs of developers. I also work to build a unified customer experience for developers of all scales across Fastly's various web platforms, content platforms, and interaction channels.

San Francisco, Ca, Us

Fastly is upgrading the internet experience by providing the speed, security, and innovation Enterprises need to deliver increased revenue and engaging experiences. By combining the world’s fastest global edge cloud network with powerful software, Fastly helps customers develop, deliver, and secure modern distributed applications and compelling digital experiences. Fastly’s customers include many of the world’s most prominent companies, including Pinterest, The New York Times, and GitHub. For more information on our mission and products, visit https://www.fastly.com/.---Overseeing global technical account management and professional services operations for Fastly's amazing customer

San Francisco, Ca, Us

Responsible for the design, implementation, and ongoing measurement and success of our Compute@Edge customer experience and support experience. Work regularly with senior leaders across Fastly's Client Services, Sales, Engineering, and Product as an advocate for customers and our field teams, to ensure essential requirements are met and all teams are properly prepared for a high transformation product line.

Head of finance and board member for PHUMC: a nationally recognized center for social justice dedicated to fighting systemic inequities, creating pathways out of poverty and crisis, and transforming lives. PHUMC's action areas include food access, children's education, unhoused support, racial justice, and LGBTQIA activism. Overseeing and advising on all financial planning and operational matters, including budgeting, giving strategies, multi-year fiscal planning, treasury strategy, capital raising and allocation, and AR/AP processes.

San Francisco, California, Us

Leading sales engineering and solutions for Finix, the payments platform that allows every software company to own, manage, and monetize their payments. Currently overseeing all technical sales functions across multiple enterprise fintech products targeted towards C-Level stakeholders. Overseeing process implementation and growth as the company expands beyond post series B scale. In addition, ran company-wide cross-functional deal desk operations and incident command teams.

San Francisco, Ca, Us

Lead customer incident response for Fastly: the most innovative and developer-friendly set of edge computation, security, and content delivery products in the market. Directly responsible for coordinating project plans, internal and external communication strategies, and long-term mitigation processes for the highest-criticality, emergency customer-facing events affecting the Fastly customer base. Directly drove post-mortem communications and other project plans across Fastly teams to produce executive stakeholder level reports for customers on critical timelines. Actively lead internal troubleshooting and incident command leadership, as well as external customer relationship management during the highest stakes incidents.

San Francisco, Ca, Us

I oversaw all User Interface, API, Compliance, and Billing product management for Fastly in a group product manager function.In addition to product management duties, I managed the product design and documentation organizations and subject-matter product managers. During my tenure, Fastly design and documentation underwent a data-driven and research-driven transformation, impact the entire product catalog and customer experience.

San Francisco, Ca, Us

Hired as Fastly's first customer service engineer and sales engineer, I grew operations rapidly and ambitiously. My work helped to establish and grow a foundational customer-first culture at Fastly.Ultimately built a diverse 60-person+ worldwide organization responsible for product support, product documentation, technical account management, security support, and internal tools. Established strong career ladders and talent pathways for high performers, set first-principles operational standards, and grew led a boutique developer-focused startup service experience to a global scale without compromising quality. At peak, Fastly achieved an aggregate CSAT of over 99% and an aggregate NPS of 68.

San Francisco, Ca, Us

Drove enterprise ($50k - $1MM+ ARR) sales, solutions, and implementation strategy for GitHub Enterprise, GitHub's on-prem product offering, and strategic GitHub.com SaaS deals. Drove deal sourcing, shaping, C-Level presentations, and negotiations for my pipeline in a team-selling environment. Consistently exceeded individual and company-wide revenue targets.

Managed all inbound and outbound sales channels for multiple revenue streams. Responsible for new business development and forming strategic partnerships. Developed internal tools for process optimization, lead gen, and high-touch sales.

Norman, Oklahoma, Us

Performed technology-transfer research and analysis on key university technology in the life sciences, semiconductors, and theoretical computing industries. My research contributed to several transfer partnerships with the support of the original principal investigator. Worked closely with intellectual property attorneys and university program managers to evaluate commercial viability and set clear go-to-market strategies for novel inventions.