Austin Stallard Email & Phone Number

Decatur, Texas, United States

• Promoted to new position in the Product Development department to focus on updating and maintaining product data full-time• Implemented product information management (PIM) system, Plytix, to create a single source of truth for product data and images and to replace the ineffective flat spreadsheet files that were used previously• Work with the development team and our factories to ensure product data stays accurate from conception to production while maintaining accurate and easy-to-use line sheets so that the Sales team and upper management are kept in the loop• Work and collaborate with Syndic8 syndication platform to ensure product data is sent to our customers in the proper format and in a timely manner • Process and upload product images to multiple platforms for dissemination while confirming that established product image standards are upheld

Decatur, Texas, United States

• Promoted to a more senior IT support position due to the increasingly complex and diverse nature of assigned projects• Due to previous customer service and sales experience, the task of managing product data was entrusted to me because of the company's growth and increasingly complex customer requirements• Spearheaded initiative to organize and centralize all product data and photography to allow for easier dissemination to internal employees and customers

Decatur, Texas, United States

• Assisted IT Director with transforming serverless, decentralized company infrastructure to a more appropriate industry-standard setup running on Windows Server/active directory and a VoIP phone architecture• Improved network architecture by installing new switches and patch panels, replacing old cables, adding new cable runs, and by working with local ISPs to upgrade internet connection from T1/DSL to fiber• Implemented Spiceworks Helpdesk ticketing system to track daily IT issues more effectively within the company and provide ticket analysis to identify troublesome hardware/software or employees needing additional training• Created documentation standard for IT department to capture business-critical information and processes, such as the server architecture, network infrastructure, and disaster mitigation strategy for the company• Migrated all entity data (customers, items, vendors, employees, etc.) from LogOn ERP system to NetSuite during year-long implementation effort

Decatur, Texas, United States

• Hired by CEO to a full-time, salaried position• Continued to perform all duties assigned during internship, now on a full-time basis• Started to assist the Director of IT with computer issues in the office after expressing interest in a career in Information Technology

Decatur, Texas, United States

• Aided customers over the phone or via email/fax• Heavily interacted with LogOn ERP system by entering sales orders, creating return authorizations, and by maintaining item and customer records • Worked directly with Sales executives in managing and organizing product samples• Assisted logistics team with moving over 400,000 pairs of boots and shoes to new third-party warehouse• Entrusted by Sales team to manage fulfillment process for all accessory items, from picking orders to maintaining product inventory levels

Decatur, Texas, United States

• Promoted to a new position which involved receiving merchandise shipments into QuickBooks accounting software• Evaluated item prices on a routine basis to ensure prices were competitive in the market• Regularly inventoried items to see which products needed to be reordered

Decatur, Texas, United States

• Provided advice to customers on which feed to buy based on animal type and life-stage• Assisted customers with loading feed/hay into vehicle• Kept feed store organized and stocked utilizing forklifts

Durant, Oklahoma, United States

• Assisted customers over the phone with issues or questions regarding College Board's SAT test• Provided assistance on test day to ensure a smooth testing experience for students• Performance was routinely evaluated by grading recorded calls and examining call metrics

Fort Collins, Colorado, United States

• Chosen out of 400+ applicants to be part of a four-person team tasked with setting up and supervising youth mission camps across the nation• Assembled presentation area (lights, projector, sound equipment, etc.) and ran the morning and evening programs at each work camp• Photographed campers and worksites in order to create a daily highlight reel featured in evening programs

Bachelor Of Science (B.S.), Information Technology

Certificate, Emergency Care Attendant (Emt Ambulance), Emt Certification

Aviation - Professional Pilot, 3.92

Digital Communication And Media/Multimedia, 3.98

Activities and Societies: Marching Band, Jazz Band