With a solid background in IT support, I specialize in delivering technical assistance in dynamic environments and excel in troubleshooting hardware and software issues. My experience includes collaborating with IT teams to uphold service level agreements and ensure seamless operations.I am proficient in managing Active Directory, Microsoft Azure, and Microsoft 365, with expertise in user and account administration as well as group policy implementation. Skilled in ServiceNow, I consistently create, update, and resolve customer tickets while adhering to strict ticket compliance standards.Additionally, I oversee IT maintenance and support for computers and network equipment, minimizing downtime through timely software updates, patching, and troubleshooting. My process improvements in hardware and software have optimized workflows and reduced operational costs, enhancing overall efficiency across IT functions.