Austin Travis

Austin Travis Email and Phone Number

Information Technology Specialist at Goodwill Industries @ SF Bay Goodwill
san francisco, california, united states
Austin Travis's Location
Oakland, California, United States, United States
Austin Travis's Contact Details

Austin Travis personal email

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About Austin Travis

With over 12+ years of experience working with computers, I’ve had the privilege of contributing to personal, small-business, and enterprise-level projects. My expertise spans various operating systems, including Microsoft Windows, Apple macOS, and several Linux distributions.Business Needs:I specialize in addressing critical business requirements. Some key areas I’ve focused on include:Microsoft Security and Tenant Management: I’m well-versed in managing Azure Suite, Microsoft Identity Office 365, Microsoft Admin Center, Exchange, MDM, Sharepoint, Intune, Endpoint Manager, and Universal Print.Successful Projects:I’ve successfully led and completed large-scale projects, including:VoIP Deployment: Implementing VoIP solutions for hundreds of users on both Microsoft Teams and the Mitel Platform.Cloud Migration: Transitioning from on-premises or hybrid models to full cloud models, such as Azure or Google Workspace.Computer Deployment and Management: Enrolling and managing hundreds of computers using tools like Endpoint Manager, SCCM, or EDSW.Leadership and Management Skills:My experience in leadership and management has equipped me with valuable insights into business tools, including:Cyber Security Compliance: I’ve implemented measures like MFA (Multi-Factor Authentication), Identity Access Management, and EDR (Endpoint Detection and Response).Vendor Management: I understand service value management, cost centers, and effective vendor relationships.Time and Resource Management: I thrive under pressure and consistently meet tight deadlines.Problem-Solving Mindset:My analytical approach allows me to tackle complex problems effectively. I’m confident in my ability to provide solutions that ensure the smooth functioning of computer systems.

Austin Travis's Current Company Details
SF Bay Goodwill

Sf Bay Goodwill

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Information Technology Specialist at Goodwill Industries
san francisco, california, united states
Website:
sfgoodwill.org
Employees:
63
Austin Travis Work Experience Details
  • Sf Bay Goodwill
    Information Technology Support Team Lead
    Sf Bay Goodwill Oct 2022 - Present
    San Francisco Bay Area
    Managing a team of IT support professionals: As the team lead, I was responsible for managing and supervising the IT support team. I ensured that the team was properly staffed, trained, and motivated to provide excellent technical support to end users.Providing technical support: I provided technical support to end-users on complex IT issues that the team may not be able to handle. I had a deep understanding of IT systems and infrastructure and was able to troubleshoot and solve technical issues.Monitoring and reporting on the performance of the IT support team: I monitored the performance of the IT support team and ensure that they are meeting their performance metrics, such as response time, resolution time, and customer satisfaction.Developing and implementing IT policies and procedures: I developed and implement IT policies and procedures to ensure that the organization's IT systems and infrastructure are secure and operating efficiently. This may include policies related to data backup and recovery, system access, and IT security.Identifying opportunities for improvement: I identified opportunities for improvement in the IT support processes and implement changes to improve efficiency and effectiveness. This involved implementing new tools and technologies or reorganizing the IT support team.Training and development of IT support team members: I ensured that the IT support team members are properly trained and developed to provide excellent technical support. This may involve developing training programs, coaching team members, and providing ongoing feedback and support
  • Sfgoodwill
    Information Technology Specialist
    Sfgoodwill Jul 2019 - Present
    San Francisco Bay Area
    Installing, configuring, and maintaining computer hardware and software: This includes setting up new computers, printers, and other hardware devices, installing software applications, and configuring network systems.Troubleshooting technical issues: Responsible for identifying and resolving technical problems that end-users encounter. This may involve investigating the root cause of the problem, analyzing system logs, and providing technical solutions to resolve the issue.Providing technical support: Responsible for providing technical support to end-users within the organization. This may include answering technical questions, providing guidance on software applications, and offering technical assistance on system issues.Maintaining system documentation: Responsible for maintaining accurate documentation related to computer hardware, software, and network systems. This includes documenting system configurations, user account information, and other relevant technical information.
  • Goodwill Industries
    Computer Technician/Lead
    Goodwill Industries 2016 - Present
    San Francisco Bay Area
    as a Computer technician, I was responsible for; product preparation for asset resells as an eCommerce. Responsible for refurbishing. Desktops, Servers, Cell & Mobile devices, Printers & Fax machines. As warehouse operations lead I was responsible for, employee training, SOP optimization, and enforcement, making sure company confidentiality enforcement and practice were enforced.
  • Greencitizen
    Level 1/2 Computer Technician / Reuse Warehouse Operation Supervisor / Manager
    Greencitizen 2011 - 2015
    Burlingame Ca
    While working as a Computer technician I was responsible for; product preparation for asset resells as an eCommerce. Responsible for refurbishing. Desktops, Servers, Cell & Mobile devices, Printers & Fax machines. As warehouse operations supervisor & manager I was responsible for, employee training, SOP optimization, and enforcement, making sure company confidentiality enforcement and practice were enforced.
  • Computer Technologies Program (Ctp)
    Computer Recycle Coordinator / Fundraiser / Support Technician
    Computer Technologies Program (Ctp) 2009 - 2011
    San Francisco Bay Area
    I graduated from this school earlier in the year. I was hired with the expectation to grow my skills as a technician. The staff was small and consisted of three people. Are jobs were to fulfill orders made from other non-profits for example. An orphanage required 20 refurbished computers. It was then our job to test the hardware functionality and refurbished the computers using Microsoft's certification program. I also would help around classrooms as a teacher's assistant helping students with projects.

Austin Travis Skills

Technical Support Laptops Computer Hardware Troubleshooting Servers System Deployment Desktop Computers Customer Service Software Management Microsoft Office Windows

Austin Travis Education Details

  • Computer Technologies Program (Ctp)
    Computer Technologies Program (Ctp)
    Network (Basic), Technical, System, Training Certified

Frequently Asked Questions about Austin Travis

What company does Austin Travis work for?

Austin Travis works for Sf Bay Goodwill

What is Austin Travis's role at the current company?

Austin Travis's current role is Information Technology Specialist at Goodwill Industries.

What is Austin Travis's email address?

Austin Travis's email address is ze****@****ail.com

What is Austin Travis's direct phone number?

Austin Travis's direct phone number is +134791*****

What schools did Austin Travis attend?

Austin Travis attended Computer Technologies Program (Ctp).

What skills is Austin Travis known for?

Austin Travis has skills like Technical Support, Laptops, Computer Hardware, Troubleshooting, Servers, System Deployment, Desktop Computers, Customer Service, Software, Management, Microsoft Office, Windows.

Who are Austin Travis's colleagues?

Austin Travis's colleagues are Nakida Fusilier, Robert Morrow, Traevon Q Sanders, Skyler Ross, Myrna Palomares, Nicholas Robbins, لاتذذ اهال.

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