Austin Travis Email & Phone Number

San Francisco Bay Area

Managing a team of IT support professionals: As the team lead, I was responsible for managing and supervising the IT support team. I ensured that the team was properly staffed, trained, and motivated to provide excellent technical support to end users.Providing technical support: I provided technical support to end-users on complex IT issues that the team may not be able to handle. I had a deep understanding of IT systems and infrastructure and was able to troubleshoot and solve technical issues.Monitoring and reporting on the performance of the IT support team: I monitored the performance of the IT support team and ensure that they are meeting their performance metrics, such as response time, resolution time, and customer satisfaction.Developing and implementing IT policies and procedures: I developed and implement IT policies and procedures to ensure that the organization's IT systems and infrastructure are secure and operating efficiently. This may include policies related to data backup and recovery, system access, and IT security.Identifying opportunities for improvement: I identified opportunities for improvement in the IT support processes and implement changes to improve efficiency and effectiveness. This involved implementing new tools and technologies or reorganizing the IT support team.Training and development of IT support team members: I ensured that the IT support team members are properly trained and developed to provide excellent technical support. This may involve developing training programs, coaching team members, and providing ongoing feedback and support

San Francisco Bay Area

Installing, configuring, and maintaining computer hardware and software: This includes setting up new computers, printers, and other hardware devices, installing software applications, and configuring network systems.Troubleshooting technical issues: Responsible for identifying and resolving technical problems that end-users encounter. This may involve investigating the root cause of the problem, analyzing system logs, and providing technical solutions to resolve the issue.Providing technical support: Responsible for providing technical support to end-users within the organization. This may include answering technical questions, providing guidance on software applications, and offering technical assistance on system issues.Maintaining system documentation: Responsible for maintaining accurate documentation related to computer hardware, software, and network systems. This includes documenting system configurations, user account information, and other relevant technical information.

San Francisco Bay Area

as a Computer technician, I was responsible for; product preparation for asset resells as an eCommerce. Responsible for refurbishing. Desktops, Servers, Cell & Mobile devices, Printers & Fax machines. As warehouse operations lead I was responsible for, employee training, SOP optimization, and enforcement, making sure company confidentiality enforcement and practice were enforced.

Burlingame Ca

While working as a Computer technician I was responsible for; product preparation for asset resells as an eCommerce. Responsible for refurbishing. Desktops, Servers, Cell & Mobile devices, Printers & Fax machines. As warehouse operations supervisor & manager I was responsible for, employee training, SOP optimization, and enforcement, making sure company confidentiality enforcement and practice were enforced.

San Francisco Bay Area

I graduated from this school earlier in the year. I was hired with the expectation to grow my skills as a technician. The staff was small and consisted of three people. Are jobs were to fulfill orders made from other non-profits for example. An orphanage required 20 refurbished computers. It was then our job to test the hardware functionality and refurbished the computers using Microsoft's certification program. I also would help around classrooms as a teacher's assistant helping students with projects.