• Led cross-functional teams to develop and implement IT strategies aligned with business goals for scalability and efficiency.• Led regulatory compliance efforts to safeguard businesses and their operations.• Implemented best practices for incident, problem, and change management resulting in streamlined processes and improved customer satisfaction.• Implemented backup and disaster recovery strategies, safeguarding critical data and ensuring business continuity.• Played a pivotal role in enhancing IT infrastructure capabilities and security by implementing governance frameworks.• Led a team of technical professionals, providing guidance, coaching, and performance evaluations to ensure high-quality service delivery.

- Designed and implemented scalable and redundant network infrastructure, resulting in improved network performance and reliability.- Collaborated with cross-functional teams to plan and execute technology upgrades, ensuring minimal disruption to operations.- Conducted regular system audits, vulnerability assessments, and patch management to maintain a secure and up-to-date environment.- Provided Level 3 technical support, troubleshooting complex network and server issues to ensure prompt issue resolution.- Led disaster recovery planning and testing, ensuring business continuity in case of IT disruptions.- Contributed to IT documentation efforts, creating detailed technical documents and diagrams for network and system configurations.- Managed and maintained virtualization infrastructure using Virtualbox optimizing server consolidation and resource allocation.- Implemented backup and disaster recovery solutions, reducing data loss risk and ensuring business continuity.- Assisted in the design and deployment of network security measures, including firewalls, IDS/IPS, and VPNs.- Collaborated with software development teams to provision development and testing environments.- Provided end-user support and training, resolving hardware and software issues to improve user productivity.- Conducted regular system performance analysis and tuning to optimize system efficiency.

• Collaborated with cross-functional teams to design, implement, and monitor security controls, including firewalls, intrusion detection/prevention systems, and data loss prevention solutions. • Conducted regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential security weaknesses. • Analyzed security logs and incidents to develop and implement incident response plans, ensuring quick and effective resolution of security incidents. • Assisted in ensuring compliance with industry regulations and standards, such as , NIST and ISO 27001. • Participated in security awareness training programs to educate employees on best practices and minimize security risks. Employed sophisticated forensic tools and methodologies to proficiently recover vital evidence, encompassing deleted files, encrypted data, and intricate digital artifacts.