Austin Walker Email & Phone Number

Malvern, Pennsylvania, United States

- Developed spreadsheets to categorize, visualize, and monitor call data for Ring Community Support, leading to enhanced analysis and reporting of call metrics across the enterprise.- Achieved a 4% growth in First Call Resolution for Ring Support by introducing incentivized contests designed to drive improvement in targeted metrics.- Increased team productivity by 15% through successful development and promotion of multiple team members into higher positions.- Successfully increased team performance by 20% by emphasizing metrics that reinforced Amazon's leadership principles.- Led weekly MTD metric meetings, promoting Amazon's leadership principles to engage managers, supervisors, and coaches.

Malvern, Pennsylvania, United States

- Demonstrate conflict resolution, negotiation, and de-escalation skills- Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware- Demonstrate interpersonal skills with a diverse customer base- Effectively communicate with neighbors while documenting conversations, exchanges, or sessions into multiple systems

Seattle, Wa / West Chester, Pa

- Design and audit client’s websites. Maximize their presence and relevance online by increasing rankings via SEO and SEM for major keywords in Google.- Improve and modified strategies to optimize conversions based on analysis, results and client feedback.- Constantly performing site analysis and keyword research to optimize, track, and generate monthly reports.

Collegeville, Pa

- Created strategies that brought over 4000 keywords to an average rank of 4 using data from Google Analytics,Webmaster, and other SEO audit tools to help our website rank higher and improve the overall search visibility.- Full on-page & off-page site optimization including: - Keyword analysis and research - Content analyzation & implementation via CMS & FTP (integration of keywords to pages) - Onsite analyzation & implementation via CMS & FTP (meta title/description, H1/H2, images alt tags, 301 redirect/canonical URL fix, installation of sitemap.xml, robots.txt, Google Analytics & Webmaster tools)- Created multiple Excel sheets that allowed for faster, more organized SEO data collection.

West Chester

- Mapped and carried out a strategy to increase followers for all their social media networks.- Successfully created must-follow social media feeds while focusing in networking and social listening.- Developed ideas into eye-catching visuals that effectively communicated the organization’s mission and vision.

Bellevue, Wa

- Responsible for supporting and motivating students. Developed strategies, plans and activities that helped them move towards their goals.- Engaged daily with staff and made recommendations based on realistic expectations.- Efficiently assessed students goals and formulated strategies to meet them.- Met with students regularly to discuss their improvements and progress.

North East, Md

Created weekly videos that accurately represented Sandy Cove’s core values and helped attract a widespread audience on social media.- Captured camp and staff experiences in digital video.- Edited and assembled all final visual/audio materials.- Taught classes on photography / videography.

North East, Md

- Counseled inner city school students from Baltimore, Philadelphia, and Washington D.C.- Directed groups of children in taking what they learned and applying it to their lives- Used games and fun activities to enhance their experience- Led night time discussions allowing students to have an open environment for them to be themselves

Bachelor Of Religion, Theology/Theological Studies

High School, Film/Video And Photographic Arts

Activities and Societies: Video 101 & 102 Photography 101 & 201 Graphic Design 101 & 102GPA 3.55