Austyn Watson Email & Phone Number

United States

• Analyzing market sentiment for worldwide crypto usage.
• Basic knowledge of blockchain and encryption of completed transactions.
• Advanced knowledge on what moves current crypto markets and how volume effects demand of currencies exchanged on the blockchain.
• Day trading futures contracts and understanding risk management and position sizing for capital preservation.

• Utilizing retention strategies to determine the best needs for the customer.
• Gather and assess information to upsell and cross sell additional productsthat would suit the customer's profile.
• Demonstrate adaptability to pivot tolast minute loyalty promotions toretain consumer business
• Process cancellation of service and send out RMA kits and local courier instructions for equipment returns.
• Recognized in the top 30% of retention agents in 2022.

• Troubleshooting and investigating complex shareholder inquiries.
• Taking initiative to run additional client reports and compiling data for future quarterly meetings.
• Effectively listening to peers and providing fundamental feedback for agent and company growth.
• Calibrate call interactions with leadership to ensure consistency among the multitude of departments within the organization.
• Regularly follow-up with customer inquiries to ensure a complete and seamless experience
• Evaluate inbound and outbound interactions to confirm agents are following proper company protocol.

• Engaging withthe customer via multiple channels (chat, email, phone).
• Handle customer escalations and provide sensible and positive solutions.
• Manage customer accounts via CRM and document interaction notes for accuracy.
• Utilizing tools such as Salesforce to update customer information and establish lead data for all current campaigns.
• Recognized for consistent, successful customer resolutions and promoted to level 3 of the department within 1 year.