Tai Hin Au Email and Phone Number

Provided effective strategic consultative support and education to Meta Content Creatorpartners by focusing on social media presence optimization and monetization.Establish and nurtured relationships between Meta and stakeholder partners in Taiwan, HongKong, China & Malaysia markets in Mandarin and Cantonese to achieve business objectives.Managed stakeholder relations in Southeast Asia and New Zealand markets in English.Conducted webinars to scale up partners learning, latest updates and understanding of theplatform.Continuously exceeding team’s operational goals and KPIs. (E.g in percentages)Planned and executed collaborative activities amongst team members.Awarded Engagement Champions & Helping hands award respectively in FY22 Q4 and FY23 Q1.

Conducted pre-flight safety checks to ensure the safety of passengers.Greeted and communicated with customers, offered information and support for safety andcomfort to passengers.Supported to passengers with special needs including children, disabled persons, or elders.Informed and educated passengers on safety, route information and enquiries.Collaborated with other crew members as a team to ensure efficient procedure and smoothcustomer experience.Prepared post-flight analysis reports to reflect on incidents and identify opportunities forimprovement.Fulfilled customer expectation to corporate standards, while using initiative to manageunexpected situations.Trained new crew members on safety protocols and customer service standards.

Oversaw and optimize online campaigns across 11 regional markets for AirAsia.Launched and measured online advertisement utilizing internal servers.Collaborated with cross-functional teams to formulate comprehensive digital strategies, creativecontent ideas, and campaign website services aimed at building lasting connection withstakeholder.Continuously monitored and analyzed online marketing trends to gain insight for future onlinecampaigns by utilizing data- driven approaches to ensure effective targeting and maximizedreturn.Fostered partnerships with stakeholders by delivering effective and customized digital advertisingsolutions to meet their unique business needs.