Provided technical support to the online and offline community of students and staff. Delivery timely resolutions to issues with a courteous and professional approach.Maintained the stability and performance of servers and workstations, ensuring prompt application of crucial system updates and patches, and proactively monitoring system performance and capacity.Collaborated closely with the IT manager to effectively manage Active Directory, creating and managing user accounts, implementing strategic group policies, and ensuring adherence to robust security best practices.Created and maintained comprehensive technical documentation for Think Tank's IT systems and procedures, ensuring accuracy, currency, and easy accessibility for relevant stakeholders.