Joyce Graves Email and Phone Number

Assist organization pertaining to cases according to non-profit standards Review relevant law aspects as it pertains to charities ensuring its falls within regulationsDraft documents, maintain familiarity with local filing rules, manage legal logistics, and help explain complex legal topics to other employees Maintain confidentiality of highly sensitive information

Support the external and internal customer experience by providingaccurate resolution and working knowledge of payment processing,research, and customer service in a multi-product environment for theentire organization.Handle payment processing, research, and customer service, to ensureaccurate posting, deposit preparation, and application of all paymentmethods, including E-bill, Clear-Tran, lockbox, credit card, IVR, recurring,home banking, third-party, and… Show more Support the external and internal customer experience by providingaccurate resolution and working knowledge of payment processing,research, and customer service in a multi-product environment for theentire organization.Handle payment processing, research, and customer service, to ensureaccurate posting, deposit preparation, and application of all paymentmethods, including E-bill, Clear-Tran, lockbox, credit card, IVR, recurring,home banking, third-party, and cash/money orders.Performs and communicates within compliance all aspects of the CableData, OSMS, and web-based billing systems.Reviews and utilizes cycle cutoffs and related information to maximizecustomer satisfaction including but not limited to accounts receivables, andcustomer correspondence. Show less

Sales Support Quality Assurance function for Retention, Residential Inbound Sales, Commercial Inbound Sales, Outbound Sales, MDU Sales, Direct Sales Commercial and Residential at the customer contact level. Quality Control Sales Support Coordinator II is responsible for assessing quality of sales call handling and/or sales transactions to ensure high customer satisfaction. Identify operational shortcomings that may result in poor customer experience and/or requests for sales cancellations… Show more Sales Support Quality Assurance function for Retention, Residential Inbound Sales, Commercial Inbound Sales, Outbound Sales, MDU Sales, Direct Sales Commercial and Residential at the customer contact level. Quality Control Sales Support Coordinator II is responsible for assessing quality of sales call handling and/or sales transactions to ensure high customer satisfaction. Identify operational shortcomings that may result in poor customer experience and/or requests for sales cancellations. Perform audit of sales transactions to ensure revenue compliance. Prepare accurate reports and identify trends. Show less