• Worked with cross-functional teams to design the user experience across multiple Extron products.• Presented solutions to engineers and other stakeholders.• Member of advisory team focused on ensuring consistency in the UX messaging of Extron products.• Developed wireframes, user flows, journey maps, and other design deliverables to guide the design process.• Conducted user research and usability testing to inform design decisions.• Collaborated with developers to implement and iterate on designs.

• Teach a semester-long course in User Experience Design through UC Berkeley's Professional Program.• Developed curriculum and lesson plans to cover key UX design concepts and methodologies.• Led class discussions and provided feedback on student projects.

• Provided guidance and feedback to mentees on their UX design projects and portfolios.

• Led UX design efforts for a range of digital products in the publishing industry, including applications, websites, and brand development initiatives.• Produced wireframes, user flows, journey maps, and other design deliverables to guide the design process.• Conducted user research and usability testing to inform design decisions.• Collaborated with developers to implement and iterate on designs.• Managed a portfolio of over 100 remote writers and helped them to improve their digital skills.• Key contributor to dramatic improvements to the user experience for many corporate accounts, including SwipeSpeare, PiracyTrace.com, and BookCaps.• Spearheaded the sale of over 2,000,000 books through development and implementation of a content strategy incorporating communication models, prototypes, and Lean US methodologies.

• Delivered lessons and instruction for beginner- and intermediate-level non-fiction writing and basic writing fundamentals for hundreds of student writers.• Developed curriculum for new classes in line with the constant evolution of the writing industry.• Enhanced computer literacy for students with limited technological skills.

Managed service delivery for the institutional library. Oversaw procurement and maintenance of the capital assets for the library, including software, hardware, workstations, networks, and printers. • Overhauled the web landing pages for academic programs, increasing engagement and accessibility to program information for existing students and recruitment.• Established process improvements for the engineering collection.

Oversaw content strategy development for the corporate online portfolio. Developed and managed search engine marketing campaigns, including keyword research and planning, optimization of content, and quality assurance for all site content.• Increased organic search returns by 50%, boosting the online presence of the company within a 2-year Time period.• Championed the implementation of an article and blog process, securing new readers and educating existing and potential consumers on corporate offerings.

• Assist library manager with developing and monitoring branch budget.• Worked with the Teen Service librarian to create Anaheim’s teen webpage.• Maintain workstations, networks, printers, computer software/hardware.• Liaisons between branch libraries and IT staff at Anaheim’s main library.• Supervise library clerks and technicians.• Teach beginning and intermediate classes in computer and Internet skills.• Serve on several technology-related committees.

• Supervise staff in the absent of manager.• Provided patron service when covering circulation and reference desks.• Instructed patrons on use of catalog and online databases, as well as general searching skills.• Assisted in the collection development of computer-related books.• Installed computer hardware.• Performed story times.• Conducted library tours and orientations.• Evaluated computer software.