Thuan Au Email & Phone Number

Baldwin Park, CA, US

Pomona, California, United States

• Ensure data compliance and integrity for all computerized systems per cGMP requirements by FDA.
• Manage network operations within a department of three.
• Troubleshoot IP connectivity and performance issues across five company-owned buildings.
• Planned and implemented point-to-point radio project.
• Installed and implemented video conferencing solution.
• On-Premises security administration (Video Security system and Badge Access system).

• Ensure data compliance and integrity for all computerized systems per cGMP requirements by FDA.
• Manage network operations within a department of three.
• Troubleshoot IP connectivity and performance issues across five company-owned buildings.
• Planned and implemented point-to-point radio project.
• Installed and implemented video conferencing solution.
• On-Premises security administration (Video Security system and Paxton Badge system).

West Covina, CA

• Remain up to date on the latest technologies and solutions applicable to company products.
• Engage with clients to provide solutions aligning with their definition of fix.
• Created cases and claims for damaged, lost, or displaced packages.
• Maintain Precinct operations including checking functionality of returns, processing unit shipping and receiving.
• Use de-escalation and conflict resolution skills to develop understanding and results for clients.
• Demonstrate repairs to clients on pickup.

West Covina, CA

• Greeted customers in a timely fashion while quickly determining their needs.
• Build relationships with customers to ensure complete satisfaction and increase likelihood of repeat business.
• Recommended solutions to customers based on their needs and preferences.
• Assist other departments when called upon to help clients with questions.
• Assisted with ordering and inventory of products.
• Received several positive comment cards submitted by customers.

Tuffree Middle School, Yorba Linda Middle, Esperanza High

• Taught all subjects to 50 total students ages 12 – 17.
• Created a positive atmosphere that is inclusive and encourages study.
• Explained concepts of subjects in-depth.
• Posed questions to students to promote critical thinking.
• Maintained discipline in accordance with the rules of the school.

Bachelor Of Business Administration (B.B.A.), Information Systems & Decision Sciences

Activities and Societies: Vietnamese Student Association Association of Chinese Students Alpha Phi Omega Korean American Student Association

Bachelor Of Business Administration - Bba, Study Abroad

Study Abroad Spring Semester through California State University, Fullerton exchange program. February 2016 - June 2016