Thuan Au Email & Phone Number

Baldwin Park, Ca, Us

Pomona, California, United States

• Ensure data compliance and integrity for all computerized systems per cGMP requirements by FDA.• Manage network operations within a department of three. • Troubleshoot IP connectivity and performance issues across five company-owned buildings.• Planned and implemented point-to-point radio project.• Installed and implemented video conferencing solution.• On-Premises security administration (Video Security system and Badge Access system).• Spectrum VoIP Hosted-Voice Administration.• Active Directory Administration.• Okta Multifactor Authentication implementation and administration.• Microsoft Office 365 Administration.• Provide desktop support to 150+ employees, including on-site & remote.

• Ensure data compliance and integrity for all computerized systems per cGMP requirements by FDA.• Manage network operations within a department of three. • Troubleshoot IP connectivity and performance issues across five company-owned buildings.• Planned and implemented point-to-point radio project.• Installed and implemented video conferencing solution.• On-Premises security administration (Video Security system and Paxton Badge system).• Spectrum VoIP Hosted-Voice Administration.• Active Directory Administration.• Okta Multifactor Authentication implementation and administration.• Microsoft Office 365 Administration.• Provide desktop support to 130+ employees, including on-site & remote.

West Covina, Ca

• Remain up to date on the latest technologies and solutions applicable to company products.• Engage with clients to provide solutions aligning with their definition of fix.• Created cases and claims for damaged, lost, or displaced packages.• Maintain Precinct operations including checking functionality of returns, processing unit shipping and receiving.• Use de-escalation and conflict resolution skills to develop understanding and results for clients.• Demonstrate repairs to clients on pickup.

West Covina, Ca

•Greeted customers in a timely fashion while quickly determining their needs.•Build relationships with customers to ensure complete satisfaction and increase likelihood of repeat business.•Recommended solutions to customers based on their needs and preferences.• Assist other departments when called upon to help clients with questions.•Assisted with ordering and inventory of products.•Received several positive comment cards submitted by customers.

Tuffree Middle School, Yorba Linda Middle, Esperanza High

• Taught all subjects to 50 total students ages 12 – 17.• Created a positive atmosphere that is inclusive and encourages study.• Explained concepts of subjects in-depth.• Posed questions to students to promote critical thinking.• Maintained discipline in accordance with the rules of the school.

Bachelor Of Business Administration (B.B.A.), Information Systems & Decision Sciences

Activities and Societies: Vietnamese Student Association Association of Chinese Students Alpha Phi Omega Korean American Student Association

Bachelor Of Business Administration - Bba, Study Abroad

Study Abroad Spring Semester through California State University, Fullerton exchange program. February 2016 - June 2016