Nancy Carpenter Email and Phone Number

Followed SDLC or ITIL methodology to manage and grow a Computer Repair, and a Managed IT Service Provider company, including Servers, Workstations, Printers, & Ink Management, Network Management, Software Management, Project Management, Vendor Management, Inventory/Asset Management, Budget Management, Resource Management, Security Management, Disaster Recovery and Business Continuity, Web Hosting and Design, and Training. Worked as Project Manager for various clients but not limited to the following; motivated and kept diverse local and international stakeholders and IT team members on track, with high standards by following either SDLC or Agile methodologies to develop the following desktop or website applications:Millennium Health and Wellness – Patient Imaging Database. Developed and maintained patient radiology images.East Mountain Chamber - EastMountainChamber.com membership, events, donations, public and private forums website. Developed and maintained updates. Backed up website. Website and Email Administrator.McLeod Medical Center – Provider Compensation & Executive Management System. Developed and maintained Application. Application Administrator. Backed up system. Used to pay providers benefits, improve operational processes, support critical business strategies, and preparation of operating budgets.R.G. Hunt – CoalCombustionWaste-NM.org with dynamic well data website. Developed and maintained updates. Backed up website. Website Administrator.EnviroLogic, Inc. – Estancia Basin Water Database and EstanciaBasinWater.com with dynamic well data website. Developed and maintained updates. Updated well data. Backed up website. Database and Website Administrator. FSI Logistics, Inc. – Traffic Management System. Developed and Installed software enhancements. Maintained rating and routing data, discount rates, vendors, agents, and users. Imported shipping data electronically. Backed up Application. Application Administrator.

Responsible for the successful day to day operation and strategic direction of the clinic. Develop and maintain a collaborative working relationship between Presbyterian Hospital, New Mexico Orthopedics, UNM Medical Center, and major rehabilitation centers in Albuquerque and surrounding areas to obtain referrals to grow and maintain the clinic. Assure the clinic is in compliance with Payer contracts, Vendor contracts, accreditation organizations, and all applicable Federal, State, and local laws and regulations. Hire, supervise, train, evaluate, and fire staff. Track, reconcile and audit claims, payments, and costs between Opie Management, Opie Billing, Waystar clearing house, Payors, Vendors, and QuickBooks. Create policies and procedures. Recovered and restored the clinic's electrical health system Opie from Ransomware virus. Strategized and managed the clinic's come back to the highest grossing year the company ever had but was laid off because the covid-19 virus stay at home order cut down the clinic's patient load, which affected the clinic's bottom line.

Facilitated, taught, and graded online graduate courses of "Project Planning Management" and "Computer Information Systems Management", and online undergraduate courses of "Project Planning and Implementation" and "Systems Analysis Methodologies".

Managed and set up 24 PCs, 12 MACS, and 2 LANS. Hired, fired, supervised, trained, and evaluated computer and clerical staff. Performed cost estimates and cost benefit analysis for new development or expansion of automated systems. Purchased and made recommendations to President on systems' management, specifications and configurations. Established automated policies and procedures. Negotiated and maintained carrier tariffs. Researched and planned for potential year 2000 issues. National technical support for freight management systems via Carbon Copy. Coordinated, mapped, programmed, and implemented Electronic Data Interchange (EDI). Followed SDLC methodology to develop Traffic Management Systems (TMS). TMS is an enterprise wide inventory and freight software application. Its functionality includes inventory control, rating and routing, dispatching, auditing, quoting, invoicing, collections, commissions, accounts payable, accounts receivable, management reports, security, and importing/exporting data.

Computer Consulting. Repaired, upgraded, and maintained PCs. Installed and maintained networks. Installed, developed, and taught software applications. Designed and programmed Environmental Management Tracking System using MS Access in pathworks network, DOS, Windows for Workgroups environment. Production support using Mantis, Supra, Cobol and CDL in VAX/VMS DEC environment.

Managed computer-based information systems and automated office functions for approximately 150 IBM PCs, 2 LANS, and one IBM mainframe (MVS). Hired, fired, supervised, trained, and evaluated the Automated Systems Staff. Developed and compiled policies and procedures manual for daily operations. Followed SDLC methodology to program PC user applications in R:BASE, Lotus 1-2-3, and SAS. Performed cost estimates and cost benefit analysis for new development or expansion of automated systems.

Project Leader for all Shared Medical systems installations and procedure verifications. Systems administrator for IBM mainframe using JCL and TSO. Followed the Systems Development Life Cycle methodology to determine problems, analyze situations, design solutions, implement designs and support solutions for Shared Medical systems and Daily Events Tracking System projects. Assisted medical research staff and administrators with computational aspects of research projects and application development using SAS, dBASE IV, and SMS Ad Hoc Wizard Report Builder and Screenwriter.

Maintained Information Associates software package. Modified COBOL source code to customize software to user requirements. Provided daily user support and training for FRS, LMS, and HRS systems. Installed and tested updates for FRS, LMS, and HRS programs. Designed, coded, tested, documented, and provided training for COBOL (source code), DCL for VAX/VMS systems user interface (batch job command files & user interface menus), Z-Writer, and Focus programs (user specific applications).