Autum Foster Email & Phone Number

Exeter, England, United Kingdom

Exeter, United Kingdom

My role as a Customer Success Manager involves dealing with a high volume of clients, owning the overall relationship with those assigned to me, this includes increasing and managing adoption, as well as ensuring retention and satisfaction while taking initiative and managing my own workflowI work with each client to establish their goals and set a course of action, successfully onboarding, and to helping them achieve success across both of our products Funeral Guide (a platform to compare Funeral Director services) and Arranger (a funeral arrangement software).Main Responsibilities:Liaising with customers via telephone, live chat, and email channelsOutlining SLA's and managing customer expectationsOwning the onboarding process and feedback loop for usersQuantifying and investigating technical queries, bugs, and feedback, and feature requests then relaying and tracking these to the relevant team (usually the Project Manager, QA Team, or Development team) currently using Trello and Jira to ensure visibility across all teamsDelivering training sessions via webinar or in personWeekly KPI reporting to senior management on performance, bugs and feature requests, as well as usage and retentionIdentifying testimonial opportunities and relaying Customer Success stories to the Marketing TeamRepresenting the company at trade shows and demonstrating software to prospective usersSupporting new members of the team.

Warrington, United Kingdom

My role involved communication with prospective customers, to discuss government procurement options for small to medium businesses, while also working with the Sales Director and CEO to ensure team performance and transparent reporting.Main Responsibilities:Working independently to manage a pipeline and continue relationships with current and prospective clientsWorking alongside the Sales Director to undertake admin tasks for the teamLiaising with other teams in the business to ensure that the sales processes meet the needs, and goals of the businesses prioritiesDaily KPI tracking for the team and running a daily catch up to ensure we are always on the right track and addressing any blocks we occurRegular performance reviews with members of the sales team to ensure quality of correspondence and information, and knowledge is up to date

Warrington, United Kingdom

Working with small business owners to ensure a successful sale, and smooth process for them.Main responsibilities:Dealing with all aspects of after sales, designing sales particulars, collecting relevant documents from clients, quarterly reviews of marketing materialsDealing with enquiries from potential investorsCommunicating and liaising with all existing clientsManaging the companies social media, blog, and online presenceUndertaking additional office admin tasks to support the small teamManaging the CEOs diary

Warrington, United Kingdom

Dealing with all aspects of after sales, designing sales particulars, collecting relevant documents from clients, quarterly reviews of marketing materials. Dealing with enquiries from potential investors. Communicating and liaising with all existing clients. I also manage the companies social media.

From Home

From Home

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